Engagement Specialist/Outreach Specialist

Engagement Specialist/Outreach Specialist

Pay Rate: $24.00–$25.00/hr Schedule: 9:00 AM – 5:30 PM PST, Monday–Friday Model: Field-Forward Hybrid (in-person outreach + limited remote work) Language: Bilingual in English + (Cantonese OR Mandarin OR Spanish)

Star Nursing Services is hiring Engagement Specialists to support member outreach, engagement, education, and retention across CalAIM Enhanced Care Management (ECM) and Community Supports programs. This role is essential for connecting with hard-to-reach Medi-Cal members, supporting initial enrollment, assisting with care transitions, and building trust with culturally diverse populations. Bilingual ability in Cantonese, Mandarin, or Spanish is preferred due to community needs.

What You'll Do

• Conduct high-volume outreach to locate, engage, and support CalAIM members
• Complete in-person field visits when members cannot be reached by phone
• Assist members with ECM enrollment steps, service explanations, scheduling, and follow-up
• Build rapport with members who experience medical, behavioral health, or housing challenges
• Provide education on Enhanced Care Management (ECM) and Community Supports services
• Coordinate with Care Managers, LCMs, Housing Navigators, and health plans
• Document all outreach attempts and engagement outcomes in the EMR
• Support hospital discharge outreach, transitions of care, and urgent engagement tasks
• Participate in local events, community postings, and culturally aligned outreach strategies
• Assist with MCP-related reporting, missed contacts, and engagement metrics Help resolve barriers such as phone disconnection, unstable housing, or communication limitations

Field Expectations

• This is a field-forward engagement role:
• Multiple in-person contact attempts each week
• Travel to member homes, shelters, encampments, facilities, and community locations
• Remote work limited to documentation and communication tasks
• Requires flexibility to problem-solve in the field

Required Qualifications

• Care/Case Management experience required
• Minimum 1 year experience in outreach, engagement, social services, CalAIM, health navigation, housing support, community work, or related field
• Strong understanding of: – CalAIM – Enhanced Care Management (ECM) – Community Supports – Basic care coordination and referral support
• Experience working with vulnerable, diverse, or hard-to-reach populations
• Strong interpersonal communication and cultural sensitivity
• Bilingual English + (Cantonese OR Mandarin OR Spanish)
• 2 character references

Vaccine Requirements:

• Physical (within the last 30 Days)
• TB Test
• MMR, Varicella, Hep B or Titers- Vaccination
• Tdap/Flu (or decline)
• Covid Fully Vaccinated (or decline)
• Must be able to pass background/ urine drug screen

Transportation Requirements

• Unrestricted active California driver's license
• Valid auto insurance
• Current registration
• Reliable vehicle

Technology Requirements

• Intermediate skills in:
• Microsoft SharePoint
• Excel
• Word
• Teams
• Adobe (PDF editing, forms, signatures)
• Experience with EMR/EHR systems used for CalAIM documentation

Minimum PC Specifications

• Windows 10 or higher
• 8GB RAM minimum (16GB recommended)
• Intel i5 / AMD Ryzen 5 or better
• 256GB SSD or larger
• Chromebooks not allowed
• Screenshot of computer specs required for interview

Education

• MA, CNA, AA/BA in Social Services, Public Health, Human Services, Behavioral Health, or similar fields • Equivalent experience accepted

Sales Experience is a plus

Why This Role Matters

Engagement Specialists are the connection point between members, services, and stability. Your outreach ensures CalAIM members receive support during critical moments—especially those who have difficulty engaging with traditional care teams.