System and Desktop Administrator - Columbus

Job Description

Job Description

Overview

???? Join our team and shape the future of connectivity:

System and Desktop Administrator at E2 Optics! ????

Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry—powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow.

At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA—we believe in lifting each other up, mentoring with purpose, and celebrating every win.

If you’re looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America’s largest and fastest-growing tech integrators and help us shape what’s next.

Responsibilities

Working as a member of the Information Technology team, the System and Desktop Administrator is primarily responsible for enhancing and maintaining a good end user experience through managing the Helpdesk. The Administrator will help establish guidelines and procedures following Best Practices using clearly defined procedures and policies, in-person instruction, and overall guidance so that s/he may be successful in their position.

• Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures.
• Promotes company Core Values to foster and safeguard family-centric culture.
• Manage PC setup and deployment for new employees using department standard processes.
• Identify, diagnose, and resolve problems for users of personal computer software and hardware,E2 Optics network, the Internet, and other E2 Optics technology services; communicate solutions to end-users through the Helpdesk system.
• Provide support during and after-hours for remote users.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems and replace defective components when necessary.
• Train people in computer system use.
• The individual in this role should be able and willing to travel as required by E2 Optics.

Qualifications

• High school diploma or GED required.
• Associates degree preferred
• At least 1 year of progressive experience in a technology field.
• Experience in hardware, software, network troubleshooting, basic operating system functionality or equivalent training and or education is required.
• Demonstrated ability to focus on the objectives while providing instruction and remain calm.
• Customer Service experience preferred
• Ability to research solutions or information regarding technical issues.
• Communication skills
• This position requires handling confidential information in an appropriate manner.
  Customer interactions must be handled with diplomacy and tact.
• The Administrator must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a professional manner