Smart Plan Technical Consultant (Must have experience with Colleague) - United States Remote (Hybrid/Remote)

This job is with Ellucian, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About Ellucian

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

Join our team as an Ellucian Smart Plan Technical Consultant, where you'll help higher education institutions streamline and enhance their academic advising processes. Your analytical skills, Colleague functional or technical background, and understanding of degree audit software will be valuable as you guide clients through implementations of Ellucian Smart Plan, Credential Discovery, and Transfer solutions. You'll work with cross-functional teams to configure advising rules and provide proactive support that helps institutions achieve their goals. Be part of a collaborative team dedicated to improving student success. 

Where You Will Make an Impact

• Solution Configuration and Implementation: Lead the setup and configuration of Ellucian Smart Plan for new clients. Design and refine advising rules, facilitate data migration, and ensure seamless integration of data from Colleague, maintaining data integrity. 
• Client Engagement and Support: Conduct interviews to understand client advising needs, customize rules accordingly, troubleshoot issues in collaboration with developers and QA teams, and facilitate client meetings to present Ellucian Smart Plan features. 
• Technical Skills and Data Management: Write queries using Java Query Language and SQL for data extraction and analysis. Work with Linux shell for log reading and service management. Follow proper issue isolation and testing methodologies. 
• Team Collaboration and Coordination: Define task scope and success criteria, create task reporting templates, and coordinate cross-team tasks effectively using platforms like Confluence. 

What You Will Bring

• 2-4 years of experience on Functional or technical experience with Ellucian Colleague, including an understanding of student academic data and its use in advising or degree audit processes. 
• Preferred 2-4 year of experience using Java, Python or SQL for Data extraction.
• Strong communication, problem-solving, and coordination skills. 
• Ability to manage multiple projects simultaneously while providing real-time client support.
• Strong ability to prioritize tasks and meet inflexible deadlines.
• Capable of working independently with minimal direction.

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy- caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  o Education Assistance Program
  o Professional development opportunities
  o LinkedIn Learning

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