Support Services Representative

Why Join Altec? The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. This critical position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts, and Estimating. Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction. This position is open to any Altec location with preference for this hire to live in St. Joseph. Major Responsibilities Inventory Service Support Prepare, reconcile, and finalize the system-related documentation and transactions associated with daily physical inventories. Conduct detailed inventory research and analysis using Oracle Material Transactions to investigate discrepancies, validate inventory activity, and ensure data accuracy. Provide inventory support to Mobile and Centralized Shops by responding to inventory-related questions and resolving issues in a timely manner. Research and investigate Service Requests to identify root causes, verify inventory transactions, and support issue resolution. Deliver daily operational support to Mobile and Centralized Shops through effective multitasking, inbox management, and prompt response to inventory inquiries. Monitor inventory transactions and system activity to ensure compliance with inventory control procedures and company policies. Collaborate with cross-functional teams to maintain inventory accuracy and support operational efficiency. Analyze inventory variances, document findings, and recommend corrective actions to improve inventory processes. Maintain accurate inventory records and ensure all inventory-related activities are completed within established deadlines. Serve as a key point of contact for inventory-related support, troubleshooting, and process guidance across supported locations. Education, Experience, and Skills Required Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted. High School Diploma or GED required and Three years of experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function Or Bachelor's Degree and One years' experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function preferred Experience in an Inventory Office Support capacity with advanced computer skills preferred Altec Service experience preferred Must have demonstrated experience of providing high volume levels of customer support Strong Computer Skills, especially in Microsoft Word and Microsoft Excel Demonstrated Problem Solving Skills Strong attention to detail Solid team player with a collaborative nature Ability to multitask and handle multiple transactions Ability to work effectively in a fast-paced environment Other Position Specifications Demonstrated record of responsibility Extremely detail oriented Customer Service Oriented Motivated, goal oriented and persistent Maintain Company confidentiality Must handle stress and deadlines well Participate in Continuous Improvement Initiatives Travel 0-25% Responsibility for Safety: Safety In everything we do Responsibility to Prevent Errors: Ensures appropriate reviews have been performed as needed for high quality Mental Alertness: Continuous attention to all job functions ensuring quality products Communication with Others: Requires outside and inside contacts to carry out company policy and programs; Improper handling will have considerable effect on operational results; Must often deal with matters requiring explanation, persuasion and obtaining of approvals Value-Driven: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development Teamwork Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.