Airline Ramp Manager

Job Description Job Description GENERAL PURPOSE OF JOB: The work of the Ramp Manager includes directing supervisory personnel within assigned functional areas which is Ramp Services; overseeing and advising on staffing requirements; monitor discipline/corrective action by subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first-level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. RequiredSkills : Abilitytoread,analyze,andinterpretTrego-DuganEmployeeHandbook,generalbusinessperiodicals,professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals. Abilitytoread,analyze,andinterpretgeneralbusinessperiodicals,professionaljournals,technicalprocedures,or governmental regulations. Abilitytowritereports,businesscorrespondence,andproceduremanuals. Abilitytoeffectivelypresentinformationandrespondtoquestionsfromgroupsormanagers,clients,andcustomers. Abilitytodefineproblems,collectdata,establishfacts,anddrawvalidconclusions. Abilitytointerpretavarietyofinstructionsfurnishedinwritten,oral,diagram,orscheduleform. Abilitytolift70lbs. Abilitytooperateequipmentandholdnecessarylicensing(ifapplicable). Abilitytoperformspecificresponsibilitiesrelatedtoyourshift. Reportstoworkonaregularandtimelybasis. REQUIRED EXPERIENCE Twotofiveyears of previous management/specialist supervisoryexperienceinrampserviceduties.Independentjudgment and decision makingskills required. Excellent interpersonal skills, written and oral communication skills. Familiarity with personal computersoftwarehelpful.Airlinerampservicesexperience.Collegedegreeorequivalentexperience.Abilitytoread,write, fluentlyspeak, and understand the English language. ESSENTIAL DUTIES AND RESPONSIBILITIES: Plans, organizes, directs, and participates in the Ramp/Ground Service operations for both contracted commercial flights and charter aircraft. Ramp operations include security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups. Directs and trains assigned Ground Operations Agents. Training includes new employee training and ongoing in-service training, including monthly compliance and yearly safety training. Maintains required training records. Implementsdepartmental policy asdirectedfor Ramp/Ground Serviceoperations.Advises the Lead Agents onpolicy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates GroundOperation/Ramp Service activitieswithaircarrierpersonnel,stationmanagers,and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars andportable stairsinandaround aircraft.Ensuresgroundequipment ismaintained ingood workingorderat all times. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airlinecorporaterulesandregulations,directivesandprocedures.Implementsnecessarychangesinoperations asdirected. Attends regular and as-needed meetings. Maintainsemergencychecklistsandsupplies. Preparesandsubmitsverbal andwrittenreportsrelatedtogroundserviceactivities and GroundOperation Agentsas required. Handlesotherbusiness-relatedresponsibilitiesinvolvingbilling, correcting/updating paymentdata, collecting payments, cash handling, ordering supplies and other similar duties. MUSTBEAVAILABLETO WORKVARIOUSSHIFTSINCLUDINGSWINGANDGRAVEYARDSHIFTSPLUSWEEKENDSANDHOLIDAYS COMPETENCY/BEHAVIORAL REQUIREMENTS: DirectandparticipateintheworkofdailyGroundOperations/RampServiceactivities; Preparetimelywrittenandverbalreports,trainingdemonstrations,etc.; Followoralandwritteninstructions; Communicateeffectivelybothverballyandinwriting; Dealeffectivelyandcourteouslywithco-workersandcustomers; Exercisesound,independentjudgment; Analyzesituationsandproblemswitharesults-orientedfocus; Resolveconflicteffectively; Identifyandevaluatesolutions,andeffectivelyimplementdeterminedaction; Approachproblem-solvingcreativelyandwithateamorientation; Present an overall professional image; Performtheessentialfunctionsofthejobwithoutposingathreattothehealthandsafetyofothers; Modelandpromoteacceptanceandrespectfordifferencesamongemployees; Performeffectivelyasamemberoftheteam incarryingoutboththeTDAstatedmissionandphilosophy andthe TDA. client’s goals and objectives. Bepleasantwithothersonthejobanddisplayagood-natured,cooperativeattitude Bereliable,responsible,anddependable,andfulfillobligations. Attentionto Detail Maintaincomposure,keepemotionsincheck,control anger, andavoidaggressivebehavioreveninvery difficult situations Acceptcriticismanddealcalmly andeffectively with high stresssituations, beopentochange(positiveornegative) and to considerable variety in the workplace Willingnesstotakeonresponsibilitiesandchallenges Besensitivetoothers'needsandfeelingsandbeunderstandingandhelpfulonthejob Develop one's own ways of doing things, abiding by to TDA/Airline’s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done Bepersistentinthefaceofobstacles PHYSICAL DEMANDS: Mustbeabletocarry a 70-poundsuitcasefromthefloor, carry a 70-poundsuitcaseinfrontofyouwithboth hands for a distance; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.Must have sufficient vision and ability to safely perform the essential functions of the position. WORK ENVIRONMENT: Works both indoors and outdoors with exposure to extreme weather conditions as well asdust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work. OTHER REQUIREMENTS AND QUALIFICATIONS: Education, Experience and Training: Requires 2-5 years of experience in the aviation industry. At least 6 months of the experience must be equivalent to an Airline Service Agent including Ramp Services support. Must receive initial/ advanced Ramp Services training required by the individual airlines within the probationary period. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting Ramp Services. Licensing/Certification: Must possess a valid Driver’s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period. Miscellaneous Requirements : Must have a strong working knowledge of the Microsoft suite and proficient with computers. Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts, including evenings and weekends. Company Description Trego Dugan Aviation (TDA) has been in the aviation service business for more than 50 years. Initially, as a single FBO with 8 employees to the present day family of aviation companies and services, and thousands of dedicated team members in numerous aviation disciplines nation-wide! We offer five core services – air cargo, airline ground handling, FBO, maintenance and avionics and private jet charter. Still family owned, Trego Dugan delivers business vision, a midwest work ethic and unparalleled integrity. Company Description Trego Dugan Aviation (TDA) has been in the aviation service business for more than 50 years. Initially, as a single FBO with 8 employees to the present day family of aviation companies and services, and thousands of dedicated team members in numerous aviation disciplines nation-wide!\r\n\r\nWe offer five core services – air cargo, airline ground handling, FBO, maintenance and avionics and private jet charter. Still family owned, Trego Dugan delivers business vision, a midwest work ethic and unparalleled integrity.