Branch Coordinator

Branch Coordinator

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety.

Environment, Health & Safety

• Comply with Environmental Health & Safety Policies

Customer Service

• Greet and assist visitors.
• Direct vendors and suppliers for deliveries or retrievals.
• Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
• Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
• Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
• Facilitate efficient Delivery and Return processes to ensure seamless operations.
• Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
• Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.

Office Operations

• Manage Location Accounts Payable process to include: Investigate invoices that do not match POs and reconcile discrepancies. Manage local service contracts, blanket POs, etc. Prepare required PO reporting and documentation consistent with policy. Issue and receive POs within standard response times. Manage Location Month-End Close processes to include: Reconciliation of delivery and installation (D&I) reports, Risk management reporting (accidents, OSHA, DOT, etc.) Fleet inventory reconciliation.
• General office/facilities/administrative duties to include: Ordering/receipt/inventory of office supplies Facilitating IT Help Desk assistance for branch employees as required. Receiving and distributing incoming mail and/or deliverables. Facilitating location employee timeclock use and reporting Collaborating with HR and Managers in onboarding new hires.

Inventory & Material Coordination (as applicable): Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt. Assisting in branch inventories. Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

Education and Qualifications: Requirements: High school diploma or GED 3 or more years' applicable experience MS Office (Excel/Word/Outlook) proficiency Experience working effectively with customers and vendors by phone, email, Zoom, etc. Strong service orientation, active listening, Excellent oral/written communication skills Vendor negotiation experience (price, timing, etc.) Ability to follow direction and meet deadlines in a fast-paced environment Experience applying creativity to problem-solving for positive outcomes Experience building sustainable relationships and trust with vendors through open, proactive communication Ability to effectively manage multiple, changing priorities in a fast-paced environment Preferred: College Degree Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets. Occasional travel may be required. Personal Characteristics: Lead by example through living our values: Dedicated to Health & Safety Committed to Inclusion & Diversity Driven to Excellence Trustworthy & Reliable Devoted to Our Customers Community Focused