Support Lead

HCLTech

Snaplogic Support Engineer Job Description

This is a remote position. We are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations. The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.

Key Responsibilities:

Provide L2/L3 support for SnapLogic integrations and data pipelines.
Monitor integration jobs, scheduled tasks, and production interfaces.
Investigate and resolve integration failures, data issues, and performance bottlenecks.
Perform root cause analysis (RCA) and implement corrective actions.
Support API integrations, REST/SOA services, and file-based interfaces.
Troubleshoot data transformation, mapping, and routing issues.
Work closely with business users, application teams, and external vendors to resolve incidents.
Support deployment activities and post-release validations.
Monitor error queues, logs, and alerts to ensure integration stability.
Create and maintain support documentation, knowledge articles, and operational runbooks.
Participate in on-call support and production issue management.

Required Skills:

3+ years of experience in Application Support or Integration Support.
Hands-on experience with SnapLogic pipelines and workflows.
Good understanding of ETL, data integration, and API concepts.
Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.
Strong SQL skills for data validation and troubleshooting.
Experience with incident management and ticketing tools such as ServiceNow or Jira.
Good understanding of integration monitoring and error handling.
Strong analytical and problem-solving skills.

Preferred Skills:

Experience with ERP, CRM, WMS, or Supply Chain applications.
Exposure to cloud platforms such as AWS or Azure.
Knowledge of API Management and middleware platforms.
Experience with scheduling, automation, and batch processing.
Familiarity with warehouse and logistics business processes.

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Vacancy posted 1 day ago

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