Application Support Lead
Full-time
Damco Solutions
Application Support Lead
Overview
We are seeking a highly analytical and technically minded Application Support Lead to lead a team of Support Engineers responsible for supporting a business-critical software platform. This role requires a hands-on leader who can investigate complex issues, drive root cause analysis, mentor support engineers, and work closely with Development, Product, QA, and customer teams to ensure high-quality service delivery.
The ideal candidate is naturally curious, comfortable working with data and databases, capable of understanding application architecture and code behavior, and passionate about leveraging new technologies, including AI, to improve support processes and operational efficiency.
This is a leadership position requiring strong technical troubleshooting skills combined with excellent communication and stakeholder management abilities.
Required Experience & Skills
Mandatory Requirements
- Minimum 8+ years of experience in Application Support, Production Support, Technical Support, or Support Analysis roles.
- Experience leading, mentoring, or managing support teams.
- Exceptional analytical and problem-solving skills.
- Strong database knowledge and ability to write and troubleshoot SQL queries.
- Experience investigating complex application issues and performing root cause analysis.
- Excellent written and verbal communication skills.
- Experience defining and tracking operational metrics to improve support effectiveness and efficiency, as well as building support processes, KPIs, operational dashboards, and reporting.
- Experience collaborating with Development, QA, Product Management, and Customer-facing teams.
- Strong understanding of incident, problem, and service management practices, including the creation, maintenance, and continuous improvement of knowledge articles, troubleshooting documentation, and support processes.
- Ability to read and understand application code, logs, and technical documentation without being a software developer.
Preferred/Non-Mandatory Qualifications
- Experience using Excel for analysis and troubleshooting.
- Familiarity with finance concepts and financial models.
- Experience supporting enterprise SaaS, fintech, or business-critical applications.
- Exposure to monitoring, observability, and application performance management tools.
- Experience evaluating or utilizing AI tools and technologies to improve support operations and team productivity.
- Passion for learning new technologies and driving innovation within support teams.
Vacancy posted 17 hours ago
Similar jobs that could be interesting for youBased on the Application Support Lead in Washington DC vacancy
- ...Interpreting and enforcing company policies and practices- Provide timely and accurate trend analysis and demand forecasting of Service Desk support requirements based on Service Desk ticketing system data and knowledgebase- Coordinates and approves team travel, training, and...Suggested
NTT DATA
Arlington, VA4 days ago $15.8 per hour
...ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them... ...to perform all essential job functions in compliance with applicable federal, state, and local laws Explore our benefits site to discover...SuggestedHourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shiftFive Below
Oxon Hill, MD4 days ago- Join our team as a Support Lead, where you'll ensure exceptional customer experiences and train staff to deliver outstanding service. If you have a passion for retail and leadership, we want to hear from you!SuggestedPart time
Five Below
Arlington, VA23 hours ago $83k - $167k
Washington, DCAdministrative and Logistics Support /Full Time On-Site /On-siteExecutive and Mission Support Lead (EMSL) - SME Work Location: Washington, DC Employment... ..., LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race...SuggestedFull timeCONTACT GOVERNMENT SERVICES
Washington DC23 hours ago- ...grow professionally? We can help! We are seeking an IT Field Support Lead to support the Internal Revenue Service’s (IRS) Criminal... ...Microsoft Windows environments. Familiarity with Microsoft 365 applications, basic network configuration/troubleshooting, and ticketing...SuggestedFull timeContract workPart timeWork at office
Terrestris Global Solutions
Washington DCa month ago $83k - $166k
Washington, DCAdministrative and Logistics Support /Full Time On-Site /On-siteHR Operations Support Lead (HROSL) - Senior Work Location: Washington, DC Employment... ...Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race,...Full timeCONTACT GOVERNMENT SERVICES
Washington DC2 days ago$105.4k - $207.8k
...insurance carriers modernize the claims experience. As Production Support Lead, you'll own L3 production support for ClaimBeacon, picking up... ...through to a fix. It's a hands-on technical role spanning application bug fixes, data pipeline issues, AI agent troubleshooting,...Local areaDeloitte
Rosslyn, VA3 days ago$65k - $75k
...Posting Information Job Posting Number S485 Position Title Desktop Support Lead Class Title Staff Regular or Contingent II Regular (PIN)... ...system images to form a core baseline. Support application packaging, deployments, documentation, andrelease control in...Work at officeRemote work- Priority One Services is seeking an Administrative Support Specialist III to support contract program management and government personnel. The role involves extensive computer work, procurement for research animal facilities, and coordination with researchers and NIH staff...Contract work
- Five Below is seeking a customer-focused leader to help run daily store operations and deliver exceptional shopper experiences. You will supervise associates, assist with stock, and serve as Manager on Duty when required, ensuring secure and smooth opening/closing procedures...Hourly payFlexible hours
- cFocus Software seeks a Cyber Exercises Support Lead to join our program supporting the Administrative Office of the United States Courts (AOUSC). This position is Hybrid with the onsite location being in Washington, DC. This position requires a Public Trust clearance....Work at office
cFocus Software Incorporated
Washington DC1 day ago - The Chronicle of Higher Education, Inc. is seeking a Desktop Support Lead to provide Tier II desktop support, guide a team, and assist in daily operations. The role focuses on troubleshooting complex issues, managing incidents, provisioning, and maintaining desktop environments...Remote jobWork at office
$15.8 per hour
...ensuring everything is in place for a smooth daily operation.Supports the onboarding and ongoing training of associates, helping them... ...able to perform all essential job functions in compliance with applicable federal, state, and local lawsExplore our benefits site to...Part timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shift- ...Service Desk Lead Dexian Government Solutions is seeking a Service Desk Lead for a proposal effort supporting the F-35 Joint Program Office (JPO) Unclassified Information Technology... ...tier support for end-user hardware and applications when first-tier support cannot resolve...Contract workTemporary workWork at officeLocal areaRemote work
LinTech Global
Arlington, VA3 days ago $126.18k - $162.57k
...Columbia Office of the Chief Financial Officer (OCFO) Oracle Application Support Manager $126,178.00 - $162,565.00 Annually Location:... ...(DIFS) Support Center. The incumbent is responsible for leading and managing Oracle Financial and Oracle EPM functional analysis...Full timeWork experience placementWork at officeThe Office of the Chief Financial Officer (OCFO)
Washington DC23 hours ago- ...Job Description Job Description Position: J9 Directorate Action Group (DAG) Support Lead Location: Columbia, MD Schedule: Monday–Friday, Day Shift Clearance: Active TS/SCI w/ Polygraph Required Experience Active TS/SCI with Polygraph Bachelor...Monday to FridayDay shift
Markesman Group
Washington DCa month ago - Nightwing Group is seeking a TEN Lab Manager to join the IT support services desk onsite in Arlington. You will act as the first level Help Desk, assist new users, manage tickets, and support provisioning of equipment and tools to end users. The role requires DoD-style...
- ...solutions that improve citizen services millions depends on. Job Description We are currently seeking an Executive Support Service Lead who will provide oversight of Executive Support Team who perform onsite and remote troubleshooting, in a high volume, fast-paced...Remote workWeekend work
General Dynamics Information Technology
Arlington, VA12 days ago $125k - $145k
Job DescriptionEverforth ECS is seeking a Technical Support Lead to work in an onsite capacity with primary duty located at the Pentagon... ...connectivity, access controls, interfaces, containerized applications, platform services, and deployment processes. Experience coordinating...For contractorsWork at officeRemote workECS Federal
Arlington, VA4 days ago$95k - $125k
.... We are seeking a Contract & Fiscal Support Coordinator who will thrive in a challenging... ...with the FMF. Proven ability to lead diverse teams in a dynamic Military Service... ...diverse and talented workforce. All qualified applicants will receive consideration for employment...Full timeContract workRemote workAnglicotech, LLC
Arlington, VA4 days ago$27 per hour
...are financially accurate from contract through final payment, supporting operational efficiency and revenue integrity. Compensation... ...- Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified...Hourly payContract workAfternoon shiftAramark
Washington DCmore than 2 months ago$100k
...Job Description Job Description Real Estate Agent – Spokane, WA (High Support & Abundant Leads) Haven Real Estate Group – Spokane, WA (On-site) Tired of Competing with Your Own Broker for Leads? If you want easy… this isn't it. If you want to double your...Flexible hoursHaven Real Estate Group
Washington DCa month ago$110k - $130k
...provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Supervising the DC Service... ...printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved...Remote workFawkes IDM
Washington DCa month ago$865 - $1,195 per month
A logistics company is seeking a Transportation Support Coordinator to assist with dispatching tasks remotely. You will provide drivers with instructions, manage load appointments, and ensure efficient communication between drivers, brokers, and shippers. This entry-level...Remote workAmerican Logistics Authority
Silver Spring, MD4 days ago- ...JOB TITLE: Client Support Coordinator STATUS: Hourly, Full-Time/Part/Time Non-exempt REPORTS TO: Clinical Program Director JOB DESCRIPTION: The Client Support Coordinator (CSC) ensures the seamless delivery of services and support to our clients and involves...Hourly payFull timePart timeWork at officeImmediate startAll shiftsNight shiftDay shift
A Better Life Recovery Llc
Arlington, VA11 hours ago $865 - $1,195 per week
...Transportation Support Coordinator (Remote) — $865–$1,195 per week Position Summary The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving without delays. You organize schedules, communicate...Remote workWork from homeFlexible hoursAmerican Logistics Authority
Silver Spring, MD23 hours ago$65k - $85k
...Technical Support Lead Location: US, Remote Headquarters: New York City, Denver, and Seattle Reports to: Head of Delivery... ...customer service or technical support for enterprise and SaaS applications. ~ Proven ability to triage and resolve a high volume of support...Full timeRemote workFlexible hoursAfternoon shiftStealth Startup
Washington DC1 day ago- AdaptHealth is seeking a Respiratory Support Technician to provide comprehensive patient care across home, office, and hospital environments. The role includes training peers, maintaining equipment, and ensuring compliance with HIPAA and company policies. The position emphasizes...Home office
- SHR Consulting Group, LLC is seeking an Onsite Program Manager in Arlington, VA to lead the IT support services for the DISA ITS/DMM environment. You will provide day-to-day leadership of the contract team, oversee government deliverables, staffing, schedules, and serve...Contract workFor contractors
- Hopkins House is seeking a Family Support Manager to lead the student intake process and establish strong initial relationships with families... ...resources. The position oversees scholarships, public aid applications, and the Hopkins House scholarship and financial #J-18808...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Application Support Lead. Be the first to apply!
Related searches
- support coordinator Washington DC
- student support coordinator Washington DC
- support lead Washington DC
- IT support lead Washington DC
- family support coordinator Washington DC
- support team lead Washington DC
- desktop support team lead Washington DC
- cash applications coordinator Washington DC
- vice president of application development Washington DC
- applications consultant Washington DC