Team Lead - ACT Team

Job Description

Job Description

Why Prairie Ridge?

At Prairie Ridge Integrated Behavioral Healthcare, our mission is to empower individuals to live healthy, purpose-filled lives on their terms. We believe in the potential of every person and recognize that meaningful care starts with understanding their experiences, strengths, and goals. Through personalized, whole-person care, we help individuals build the skills, connections, and support they need to move forward.

Our work is guided by five core values: Unyielding Empowerment, Relentless Resiliency, Inspirational Integrity, Active Accountability, and Radical Respect. These values shape how we care for the people we serve, work alongside one another, and connect with our communities. We value the different experiences and perspectives each team member brings and the collaboration it takes to provide thoughtful, coordinated care.

As part of our new Assertive Community Treatment (ACT) team serving the Marshalltown area, you’ll have the opportunity to help build something meaningful from the beginning. You’ll work alongside colleagues from different professional backgrounds to bring treatment and practical support directly to individuals in their everyday lives, helping them work toward greater stability, independence, and the goals that matter to them.

What Is the ACT Team?

Assertive Community Treatment (ACT) is a team-based approach to supporting adults living with serious and persistent mental illness. The team brings treatment and practical support into people’s homes and community settings, helping them manage symptoms, navigate challenges, and work toward their personal goals. Team members from different professional backgrounds work closely together to provide coordinated, individualized care.

As the ACT Team Leader, you will help build and guide our new team serving the Marshalltown area, overseeing daily operations and the delivery of coordinated, individualized care. You’ll supervise and support staff, manage staffing and service coverage, lead team meetings, and provide clinical direction. Your role will also include hiring and training team members, monitoring service quality and documentation, providing direct clinical services as needed, and participating in the on-call rotation.

DUTIES AND RESPONSIBILITIES

1. Provide supervision of clinical services for the ACT Team.
2. Plan, implement and manage staffing to ensure required level of service to participants.
3. Facilitate team/staff meetings to encourage transparency amongst the inter-disciplinary team and provide clinical direction as appropriate.
4. Coordinate with ACT Team members and scheduling of all consultation meetings
5. Assist patients and staff with any telehealth related IT issues such as getting screens connected, troubleshooting IT and process issues when they arise, making sure patients have necessary information to connect to telehealth services.
6. Keep support staff updated on any schedule changes with patients or team members related to meetings and consultations.
7. Respond to emerging clinical and customer service needs in a prompt and professional manner.
8. Work collaboratively with other members of residential, care management, leadership and administrative staff to meet the customer service and clinical needs of participants and their families, including an on-call rotation with ACT Team members.
9. Monitor participant level of service and treatment provision by the team in accordance with guidelines for ACT Teams.
10. Ensure training and clinical supervision is provided within scope of practice.
11. Monitor the team/staff adherence to clinical documentation standards.
12. Review case records as to clinical appropriateness (i.e., clinical interventions are appropriate, follow-up services are documented, etc.)
13. Interview, hire, and train new staff members.
14. Provision of clinical services as needed.
15. Assist the program in developing policies and procedures.
16. Participate in CQI programming.
17. Treat all individuals with dignity and respect while maintaining agency standards of confidentiality, professionalism, and objectivity. 
18. Maintain all HIPAA and 42 CFR confidentiality requirements and regulations as outlined in CARF policies and procedures.
19. Comply with agency policies, procedures, and regulatory standards.
20. All other duties as assigned.

QUALIFICATIONS/SKILLS/KNOWLEDGE REQUIRED FOR POSITION

1. Master’s degree in human services with a current license to provide mental health therapy in Iowa, or a current Iowa Registered Nurse (RN) license.
   
2. Minimum of 3 years of clinical practice with knowledge of, and experience in, use of evidence-based practices.
3. Preferred experience working as part of an Assertive Community Treatment Team or other community-based mental health service.
4. Skill in group, individual and/or family counseling as appropriate.
5. Travel may be required as this is a community-based program.
6. Supportive of the mission of Prairie Ridge and the patients we serve.
7. Proficiency in oral and written communication skills, as well as documentation requirements.
8. Technology skills allowing for proficiency in use of electronic health record.
9. While performing the duties of the job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to walk and stoop, kneel, crouch, or crawl.  The employee is often required to stand, reach with hands and arms, and climb or balance.
10. The employee must infrequently lift and/or move up to 10 pounds and occasionally lift and/or more up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.