Service Advisor / Writer / ASM

Service Advisor / Writer / ASM

Cobb County Toyota is an 18-Time Recipient of the prestigious Toyota President's Award. We are a High Volume, well-established Automotive Dealership. We strive to make our service department as efficient as our vehicles and we know that starts with our most valuable resource - our employees. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and community. We are hiring Service Advisors/Writers for our busy Service Department. Are you ready to move up in your career? Toyota is one of the hottest-selling brands in America! Do you want to be rewarded for your hard work, experience, and expertise? Our Service Advisors are offered a generous pay plan! Come join our Family-Owned and Operated dealership today!

Schedule appointments with customers. Meet and greet customers. Work with customer and technician to identify required maintenance utilizing historical service data.

Top pay plan in the industry! $72,000 - $127,000 per year! Medical and Dental Insurance. Earn up to 4 weeks Vacation! Manufacturer's incentive money to qualified employees. 401(k) Program! No work on Sundays! State-of-the-art, climate controlled facility! Excellent Training! Family Owned and Operated! Family-Friendly Schedule!

Schedule appointments with customers. Meet and greet customers. The Service Advisor will work with customer and technician to identify required maintenance utilizing historical service data. Advise customers on necessary/suggested services. Compute cost of replacement parts and labor to restore vehicle to condition specified by customer. Estimate cost of mechanical, electric, or other repairs. Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided. Determine progress of repair/service orders and inform customer accordingly. Address customer's questions/needs promptly and professionally. Ensure comprehensive pre-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled. Review results of customer satisfaction surveys with Service Manager. Establish long-term positive relationships with customers. Meet the dealership's standards for repair/order production.

Experience as a Service Advisor is required. Prior dealership experience is required. Bilingual Spanish a Plus! High school diploma or equivalent preferred. Valid in-state driver's license. Professional personal appearance. Excellent communication skills. Resume must be uploaded. All applicants must be authorized to work in the USA. Applicants must pass pre-employment testing to include background checks, MVR, and drug screen.

We are an Equal Opportunity Employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.