Coordinator for the Altshuler Learning Enhancement Center (HR Title: Coordinator I)

Coordinator for the Altshuler Learning Enhancement Center

Coordinator I is a highly visible position that will provide customer service to a variety of constituents and administrative and clerical support for the Tutoring Center, Writing Center, Academic Skill Development, and Dallas County Promise Program during regular business hours: 8:30AM to 5:00PM Monday through Friday. This position is the first point of service for tutoring, academic support for all undergraduate students, the Writing Center, and success coaching. He/She greets everyone who enters the office suite and directs them appropriately or assists them him/herself if needed.

Essential functions include: greeting and directing visitors, fielding phone calls, responding to departmental e-mails, and directing students to the appropriate services within the Altshuler Learning Enhancement Center, Academic Skill Development, Dallas County Promise Program, and SMU campus. Providing tours for incoming parents and students when visiting the Fourth Floor. Maintaining room and student space reservations. Maintaining MyHilltop sign in at front desk, maintaining wait lists for tutors as needed. Serving as the facilities and building liaison for the Fourth Floor of Blanton. Including submitting work orders, reporting outages, key management, new hire on boarding processes, ensure appropriate offboarding processes for full-time staff, maintain ASD, DCPP, and Altshuler Learning Enhancement Center calendar, and reports out of office. Training and overseeing student workers who assist with data entry and cover the front desk as well as other departmental needs. Including assisting students with computer, copier and printer usage. Serving as secondary support for student worker payroll approval, as needed by Director. Ordering case paper, general supplies, name tags and business cards. Maintaining copier, printer in the lobby. Coordinating internal office moves, painting, furniture moves, cleaning, etc. Assisting Altshuler Learning Enhancement Center Director with providing reports to staff and faculty from WCOnline, MyHilltop, and Tableau Dashboard. Other duties as assigned by the Altshuler Learning Enhancement Center Director or Assistant Provost.

Qualifications include: high school diploma is required. Associate's degree is preferred. A minimum of 2 years experience providing clerical support is required. Previous work experience as a receptionist and working in higher education is strongly preferred. Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills. Candidate must be proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook. Experience with My.smu.edu (Oracle), Inside.smu.edu (SharePoint), and SiteCore is preferred. Sit for long periods of time.

Deadline to apply is August 3, 2026. SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution. SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.