IT Specialist

Salary: $138,000 - 178,000 per year Requirements:

• Associates degree in Information Technology, Computer Science, or a related field, or equivalent hands-on IT experience, required.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft are a plus.
• At least 2 years of experience in IT support, coordination, or systems administration, preferably with a managed service provider.
• Experience managing IT assets, software licenses, or vendor relationships is preferred.
• Exposure to basic project coordination or project management is preferred.
• Experience with, or knowledge of, Salesforce is a strong plus.
• Strong organizational skills with the ability to manage multiple processes and priorities.
• Comfort working with external vendors and MSPs while holding them accountable to service expectations.
• Detail-oriented approach with strong documentation habits.
• Basic understanding of cybersecurity best practices.
• Clear, patient communication style with non-technical staff.
• Interest in and aptitude for growing into IT project management.
• Familiarity with Salesforce is a plus.

• Act as our primary internal liaison with the MSP, coordinating day-to-day support requests and escalating issues that need additional attention.
• Track open tickets and issues through resolution, following up with the MSP to ensure timely, quality service.
• Monitor MSP performance against service expectations and escalate recurring or unresolved issues to the Fractional CIO.
• Serve as the go-to technical contact for staff, routing requests to the MSP and providing basic first-line guidance when appropriate.
• Own and govern our IT onboarding and offboarding processes, ensuring account setup, equipment provisioning, and access changes are completed accurately and on time in coordination with the MSP.
• Create and maintain clear documentation and checklists for recurring IT processes.
• Help enforce IT standards, access controls, and best practices across the organization.
• Maintain accurate inventories of hardware, software licenses, and SaaS subscriptions.
• Track asset assignments, lifecycle status, warranty timelines, replacement schedules, and licensing costs.
• Order and manage simple hardware and peripherals such as mice, keyboards, and monitors as needed.
• Research and evaluate SaaS platforms and tools requested by staff, assessing functionality, cost, security, and integration considerations.
• Support the intake and approval process for new technology requests.
• Partner with the Fractional CIO on recommendations for new or replacement systems.
• Support basic security practices, including access controls, password policies, and software update compliance, in coordination with the MSP.
• Help monitor for and escalate potential security issues.
• Support backup and business continuity processes.
• Assist with IT and cross-functional projects such as system rollouts, migrations, or process improvements.
• Support project documentation, timelines, and coordination across the MSP and other vendors.
• Take on increasing project management responsibility for IT initiatives as experience grows.

• Hardware
• Support
• Network
• Salesforce
• Security

More:

We are ISSA, where our IT Specialist serves as the primary internal point of contact and liaison between our staff and our managed service provider. This role focuses on oversight, coordination, and governance of our technology processes so escalations are resolved quickly, IT practices are followed consistently, and our technology needs are met. The position emphasizes process ownership across onboarding and offboarding, IT asset and SaaS inventory management, technology evaluation, vendor and MSP coordination, and reliable follow-through. Working closely with the Fractional CIO, this role is expected to grow into supporting and eventually leading project management for our technology initiatives.

last updated 37 week of 2026