Surgery Scheduler, Spine Institute, (Larkspur/Novato/Petaluma), Full-Time, Days

Surgery Scheduler

About MarinHealth: Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Job Description Summary: The Surgery Scheduler maintains physician's clinics and surgery schedules, provides direct assistance to physicians, and manages communication and correspondence directly with staff, patients, physicians and the Practice Leader. The Surgery Scheduler also maintains exceptional communication with local hospital and outpatient facilities.

Essential Functions and Responsibilities:

Scheduling:

• Making appointments for new and returning patients
• Scheduling surgeries, procedures and colonoscopies
• Maintaining physician schedules to assure efficient work flow
• Interfacing with Practice Leader regarding scheduling issues

Direct assistance to physicians:

• Providing administrative assistance to physicians
• Obtaining necessary authorizations for surgeries, procedures and colonoscopies, if applicable
• Submitting clinical information to outside sources at request of doctor, i.e. medical records for consult referrals, surgery details, etc.

Direct communication with patients:

• Answering incoming telephone calls and providing excellent customer service
• Providing new patients with patient packets for registration and prep information for surgeries, procedures and colonoscopies
• Greeting patients as they enter and leave the clinic in a welcoming, professional manner
• Sending letters to patients regarding surgery information

Office Maintenance:

• Maintaining order in the waiting room throughout the day
• Keeping work area effectively in order and free from hazards
• Maintaining exam rooms as needed
• Report facility problems immediately

General:

• Remains professional, calm, and effective in emergent or high-pressure situations
• Act as a team player with all staff members
• Perform all other duties as required or assigned.
• As a key responsibility, you will lead projects focused on establishing standardized scheduling practices organization-wide.
• This position may require working in multiple locations.

Qualifications:

Education:

• High school diploma or General Educational Development (GED) certificate required.

Experience:

• At least two years of related medical office experience
• Prior referral and authorization experience
• Demonstrated punctuality, reliability, and professionalism
• Prior surgery scheduling experience preferred
• Demonstrated and exceptional follow through and completion of tasks
• History of exceptional customer service skills
• Ability to multi-task effectively
• Strong attention to detail
• Understanding and usage of medical terminology
• Knowledge of CPT and ICD-10 codes, especially related to general surgery a plus
• Expertise in effective, tactful communication skills
• Experience with and proficiency in use of electronic medical record systems. Allscripts a plus.
• Ability to read, write, do arithmetic, and apply reasoning skills equal to at least that of the average high school graduate.
• Proficient computer skills and accuracy of data entry
• Ability to work unsupervised

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io.

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standardsCommunication, Accountability, Respect, Excellence, Safetywhich foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth's compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.