Customer Service Specialist II - GMCD - Records Room

Provides clerical support and customer service in an assigned Division or program. Work involves preparing a variety of documents such as operational and administrative forms, reports, records and summaries; entering data and retrieving information from division databases; maintaining automated and manual files; and assisting callers, customers and/or visitors. Responsibilities Provides customer service and/or assistance to customers, County employees, vendors, contractors and the public. Answers Division telephones; assists callers with questions regarding Division programs, services or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate and takes messages. Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or Division; provides information regarding Division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from Division databases or records as requested. Provides forms, applications, receipts or other documents to visitors/customers upon request. Assists customers with completing forms. Prepares Division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness; copies and distributes documents as appropriate. Prepares and processes administrative documents (i.e., payroll, accounts payable, invoices, etc.); prepares and processes program/operational documents (permits, work orders, project records, etc.); research, assemble and compile information needed to complete documents. Establishes, updates and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data; research information from databases as requested; generates reports, logs and listings from databases; may include scanning paper documents into digital database. Prepares and maintains Division files and records to include files of Division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other Divisions as necessary to complete Division records/files. Receives, dates and distributes incoming mail. Prepares outgoing mail. Additional Functions May be required to work on some County holidays. Performs other related duties as required. Qualifications High school diploma or GED required. One (1) year of related experience. Fingerprinting required. Salary and Benefits Salary offers above the minimum of the pay grade may be considered based on qualifications. Essential Employees may be required to work during an undeclared emergency and/or declared emergency. On an incident-by-incident basis, the County’s Administrative Office will make the determination as to who will be required to work. This job posting is not intended to be all-inclusive list of responsibilities, skills or working conditions associated with the position. #J-18808-Ljbffr