Utility Billing Specialist

Salary : $44,029.10 - $74,849.48 Annually
Location : City of Hallandale Beach, FL
Job Type: Full Time
Job Number: 2026-071
Department: Finance
Opening Date: 07/13/2026
Closing Date: 7/30/2026 5:00 PM Eastern
FLSA: Non-Exempt
Max Number of Applicants: 100


WORK OBJECTIVE
Performs lead worker, technical, and analytical work coordinating the department's customer service and utilities operations for water, sanitation, sewer, stormwater and parking meter services. Primary service areas include water meter and sanitation accounts maintenance,

accurate and timely billing operations, permit verifications for new installations and demolitions, parking revenue management and liens processing. Work is performed under limited supervision with considerable latitude for the use of initiative and independent judgment.

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MINIMUM QUALIFICATIONS
High school diploma or GED; supplemented by three or more years directly related and progressively responsible experience in utility billing and customer service functions; or an equivalent combination of education, certification, training and/or experience. Must have National Incident Management System (NIMS) certification (level to be determined by job classification requirements) or obtain within one year of employment.

In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions in order to perform this job successfully.
Summary of Benefits for City of Hallandale Beach Employees - Full Time General Employees
We believe City employees to be our most valuable asset. To attract and retain the best employees, we offer a competitive salary and benefits package which includes training, educational assistance, performance appraisal and a merit program. The following are included as part of the City's Full Time General Employee's Benefits Package:

• Health Insurance
• Health Reimbursement Arrangement (HRA)
• Dental Insurance
• Vision Program
• Basic Term Life Insurance
• Supplemental Life Insurance
• FRS Retirement Plan
• Long Term Disability
• Discounted Supplemental Insurances
• Voluntary 401(a) Match Plan
• 457 Deferred Compensation Plan
• Roth IRA
• Tax Deferred 125 Plans
• Paid Holidays
• Paid Vacation Days
• Paid Sick Leave / Family Sick Leave
• 4-Day Workweek
• Educational Reimbursement Program
• Direct Deposit
• Employee Assistance Program
• Credit Union
• Sick Leave Buy-Back
• Self Care Days
• Paid Parental Leave

Insurance Benefits

Health Insurance

The City provides employees with health insurance benefits through Aetna Health Care Plan. The City pays 100% of the premium cost for employee and 70% for dependent(s).
Health Reimbursement Arrangement (HRA)

The City provides General Employees with a Health Reimbursement Arrangement account to help cover the cost of the annual health insurance deductible. The monies are not taxable, are pre-funded by the City and can be used to pay any qualified in-network medical deductible or prescription copays that are incurred under the medical plan. Depending on the health insurance plan election you make, the City contributes either $2,000, $3,000 or $4,000 to your HRA account on a Fiscal Year basis. The HRA funds are not rolled over from year to year and cannot be used for dental or vision.
Dental Insurance

The City provides employees with dental insurance through Aetna Dental, of which two options (Dental DMO and Dental PPO) are offered. The City pays $5.00 per month towards dental coverage premium.
Vision Program

Vision coverage on routine eye exams, eyeglasses and contact lenses is available through Aetna Health Care. The City pays 100% coverage for employee only. See plan information for details regarding the vision care program.
Life Insurance / Accidental Death and Dismemberment Insurance

The City provides all full-time employees with $50,000 in term life insurance. There is no cost to employees for this benefit.
Supplemental Life Insurance / Supplemental AD&D Insurance

Employees may purchase supplemental term life insurance up to $500,000 on an individual-choice basis with premiums based on age. See information packet for details.
Discounted Supplemental Insurances

Several supplemental insurances are offered through AFLAC at discounted rates for City employees. Plans include: Accident; Cancer; Critical Care Coverage; Hospital Confinement Protection; and Short-Term Disability.
Hospital Indemnity Plan

A voluntary Hospital Indemnity Plan is offered through Aetna Health Care Plan that pays you benefits when you are confined to a hospital, whether for planned or unplanned reasons, as well as for other medical services. See information packet for details.
Retirement/Savings Accounts

Florida Retirement System

Participation in the Florida Retirement System (FRS) is mandatory for all eligible General employees. The FRS offers eligible employees an option between a Pension Plan and an Investment Plan. General Employees are classified in the Regular Service Class and as of July 1, 2019, the mandatory employee contribution rate is 3% of salary regardless of which plan is chosen.
Voluntary 401(a) Match Plan

The City offers a voluntary 401(a) City-matching program, in which the City will contribute up to a 3% salary match on a bi-weekly basis into a 401(a) Defined Contribution account. The City will contribute a match of 1%, 2%, or 3% based on the employee selection. Vesting is 100% upon plan enrollment.
Deferred Compensation Plan (457 Plan)

The City makes available a deferred compensation plan (MissionSquare 457 plan), for which the employee may voluntarily contribute to on a pre-tax basis. No employer contributions are made.
Roth IRA Savings Plan (Traditional Roth IRA/457 Roth)

The City makes available a Roth IRA savings plan, through which the employee may voluntarily make after-tax contributions through payroll deductions. No employer contributions are made.
Flexible Spending Account

The City offers two Flexible Spending Accounts through Benefits Outsource Inc., which provide pre-tax savings for employees. One plan covers dependent care and the other provides for medical reimbursement. Employees may set-up a flexible spending account during the annual Open Enrollment period only.
Paid Leave

Vacation

General employees accrue 104 hours (8.66 hours/month) of vacation leave per year. Accrual begins immediately and may be taken after three (3) months of employment.
Holidays

The City observes 11 paid holidays throughout the year.
Sick Leave / Family Sick Leave

Full-time employees accrue 96 hours (8 hours/month) of sick leave per year. An employee may elect to use up to 4 days per year of accrued sick time for illness in his/her immediate family.
Paid Parental Leave

Employees may receive up to twelve (12) weeks of paid parental leave following the birth of an employee's child or the placement of a child with an employee in connection with adoption or foster care
Other Benefits

4-Day Workweek

A 4-day, 10 hours/day, workweek schedule for those employees working in Departments and/or Divisions that have implemented the new schedule arrangement.
Temporary Flexible Work Schedule

Employees who are able to perform their work remotely, may be allowed up to six (6) days per year to work from home.
Long Term Disability

The City provides Long Term Disability insurance to eligible employees with no waiting period. The City provides, at no cost to employee, a benefit plan of 50% monthly salary benefit up to $1,000. Employees may purchase additional coverage up to 60% monthly salary benefit at a maximum of $5,000. Additional coverage is cost dependent based on age and salary.
Education Reimbursement Program

The Education Reimbursement Program reimburses eligible employees for successful completion of approved courses leading to an Associate, Bachelor or a Graduate degree, including a Doctor of Philosophy degree or a Juris Doctorate degree that is directly related to the employee's position. Eligibility begins after one year of employment and is dependent on budgeted funds.
Employee Assistance Program

The City offers an Employee Assistance Program to all City employees who may need free, confidential and professional counseling to help resolve personal or family problems.
Credit Union

All City employees may participate in the We Florida Financial Credit Union. In addition to savings and checking accounts, the Credit Union offers different types of loans, investment choices and recreational opportunities.
Sick Leave Buy-Back

Employees may elect to be paid at straight time rates, up to 1/2 of their unused current annual sick leave and the remainder to be banked. No payment will be made for less than 16 hours. Payment shall be during the last pay period of November.
Self-Care Days

Employees may use up to 4 Sick Days per Fiscal Year as Self Care Days. The Self Care Days' time-off will need to be requested and scheduled in advance, through Kronos, the City's timekeeping system, and must be approved by the respective Department. The Self Care Days' time-off will not impact the employee's ability to participate in the annual Sick Leave Buy Back program and will not count against the maximum hours they may sell back. Employees may not accumulate or carry-over Self Care Days from one Fiscal Year to another.
IMPORTANT - This document "Summary of Benefits" is intended only as a summary of some of the benefits employees may be entitled to as an employee of the City of Hallandale Beach. This is NOT a legal document, does NOT represent any guarantees, and is subject to change at any time. Continued eligibility for part-time benefits is reviewed periodically in accordance with the applicable City Administrative policies and bargaining unit contracts.
01


Do you possess a high school diploma or GED?

• Yes
• No

02


Do you have at least three (3) years of directly related, progressively responsible experience in utility billing and customer service?

• Yes
• No

03


Do you have experience processing utility billing for services such as water, sewer, sanitation, or stormwater?

• Yes
• No

04


If answered "Yes" to Question #3, please explain.
05


Do you have experience maintaining utility customer accounts and processing billing adjustments?

• Yes
• No

06


Do you have experience verifying permits for utility installations, disconnects, or demolitions?

• Yes
• No

07


Do you have experience processing utility liens or managing utility-related collections?

• Yes
• No

08


Do you have experience handling cash payments, reconciliations, or revenue management related to utility billing?

• Yes
• No

Required Question