Automotive Service Advisor

Service AdvisorAt Shively Motors, we are looking to hire a full-time Service Advisor to join our growing team. As Service Advisor, you will be the primary contact with customers for scheduling and maintenance of their vehicles. You will work with customers and technicians to keep vehicles serviced and running correctly, while also providing exceptional customer service.Compensation & BenefitsWe offer competitive salaries that are commensurate with experience, plus various benefits such as medical, dental, and vision insurance. You will also be eligible for bonus and annual incentive programs.ResponsibilitiesMeet with customers to discuss their automotive service needsSchedule service appointmentsOrder vehicle parts and materialsDiagnose customer issues and relay to technicians and service managersCreate and explain repair estimates to customersUtilize company software to manage documentationMaintain and foster professional relationships with customers and vendorsRecommends additional repairs and servicesRequirementsPrevious experience as a Service Advisor or other automotive service roleExcellent customer service and interpersonal skillsStrong written and verbal communication skillsAbility to work effectively in a team environmentProficiency with computer applications such as Microsoft OfficeValid driver’s license and automotive maintenance/repair certificationsEEOC StatementWe are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.