Customer Service Specialist

Customer Service Specialist

We pride ourselves on being the "company that cares." Our Customer Service Specialists are committed to this purpose.

Our Customer Service Specialists are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career.

Apply today in minutes from any device for a chance to expand your knowledge, grow your career, and increase your financial opportunities!

Responsibilities

As a Customer Service Specialist, you will complete our award-winning, paid training to learn the skills required to be a successful member of our administrative team. You will use teamwork along with self-management to build relationships with our customers through a customer-focused lens and be a key point of contact for both PermaTreat employees and current and potential customers.

Are you ready to take your career to the next level?

You will…

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & web-based system to track routes and optimize current and future schedules—don't worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer's privacy and other proprietary information

Benefits

• Pay of USD $18.00 to $20.00 hourly
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid Time Off and Paid Holidays
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Why PermaTreat?

• Permatreat is an award-winning brand with over 60 years of industry experience.
• We're a local brand backed by Rollins Inc., a leading, global company that provides pest control services through its subsidiaries and franchises!
• We take tremendous pride in caring for our employees, customers, and our community. We can't wait to learn more about you!

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently
• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

Permatreat is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer