Senior Control Tower Specialist

Senior Control Tower Specialist

Location: Highland Heights, USA

Job area: Customer Service

Summary: The Senior Control Tower Specialist is responsible for overseeing and coordinating transportation and logistics operations to ensure efficient and timely delivery of goods to customers. This includes managing shipment schedules, tracking shipments, communicating with carriers and suppliers, and analyzing data to optimize transportation processes.

Duties and Responsibilities

• Manage shipment schedules and coordinate transportation operations
• Monitor shipments and provide updates to customers and internal stakeholders
• Communicate with carriers and suppliers to ensure timely delivery of goods
• Analyze transportation data to identify areas for improvement and cost savings
• Collaborate with other departments, such as procurement and customer service, to ensure smooth transportation operations
• Develop and implement transportation strategies to improve efficiency and customer satisfaction
• Ensure compliance with regulations and industry standards
• Provide guidance and training to junior team members

Educational Background / Work Experience

Bachelor's degree in logistics, supply chain management, or a related field

At least 5 years of experience in transportation and logistics operations, with a focus on control tower operations

Experience with international shipping and customs regulations is preferred

Skills & Competencies

Strong analytical and problem-solving skills

Excellent communication and collaboration skills

Knowledge of transportation management systems and other logistics software

Ability to manage multiple priorities and deadlines

Attention to detail and accuracy

Familiarity with Lean or Six Sigma methodologies is a plus

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any): May oversee and provide guidance to junior team members

Preferred Qualifications

Master's degree in logistics, supply chain management, or a related field

Professional certifications, such as APICS or Six Sigma, are preferred

Language skills: Fluent in English (oral and written)

Computer Literacy: Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word

Familiarity with transportation management systems, such as SAP or Oracle, is preferred

At Will Employment: DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees.

Expected base pay range: $59,520 - $74,400 annually

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.