Customer Service (Ops Support) Specialist

Customer Service (Ops Support) Specialist Does this describe you? Organized Adaptable Disciplined Detail-Oriented If so, let’s talk!! We are looking for a creative, forward thinking and talented CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST who will be responsible for all aspects of quality service for our customers. The ideal candidate will be a quick learner, flexible, and demonstrate the ability to communicate effectively with various personalities. This is a “roving” position—within our Operations Division— that includes high integrity customer care, processing new business, processing claims, working with insurance companies, or any other area that has high volume on a specific day. Job Responsibilities Maintain customer profiles Establish and maintain positive working relationships to promote a quality service image Organize and work with detailed records Handle inbound phone calls & email correspondence from customers, employers, insurance companies, employing agencies & record details of these interactions. Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels Qualifications Ability to gather accurate information Effective problem resolution and critical thinking skills Excellent written and verbal communication skills Ability to use a personal computer and work within a Windows based environment including MS Office/ Company Specific Software Strong organizational skills Dependability, integrity and compassion are a must An Equal Opportunity Employer #J-18808-Ljbffr