Customer Service Representative - Full Time, Days (Bellflower)

Position Summary The Customer Service Representative supports the Central Business Office and Outside Vendors to ensure that administrative work is completed in a timely, accurate, and courteous manner. Performs a variety of administrative, support and clerical functions. Resolves administrative issues and inquiries. Required Qualifications High School Diploma or Equivalent Two years recent customer service experience Computer literacy and proficiency Ability to multitask and prioritize needs to meet timelines Understanding of basic medical terminology Must be able to read, write and communicate effectively in English Must demonstrate customer service skills appropriate to the job Preferred Qualifications Previous experience in healthcare Physical Requirements These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation. Standing - Frequently Walking - Frequently Sitting - Frequently Reaching with Hands and Arms - Occasionally Climb or Balance - Occasionally Stooping, Kneeling, Crouching, or Crawling - Occasionally Talking - Constantly Hearing - Constantly Seeing - Constantly Performing repetitive motions with arms or hands - Frequently Lifting, carrying, pushing or pulling up to 10 lbs - Constantly Lifting, carrying, pushing or pulling up to 25 lbs - Constantly Lifting, carrying, pushing or pulling up to 50 lbs - Occasionally Lifting, carrying, pushing, or pulling greater than 50 lbs - None Driving - None Essential Job Functions / Major Areas of Responsibility The essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position. Accurately prepares correspondence, documents, forms, reports and completes ad hoc projects/duties in a timely manner, as assigned. Scans information accurately and in a timely manner. Establishes and maintains effective filing systems, provides excellent departmental telephone and reception coverage, delivers and sends out mail in a timely manner, and completes all other assigned clerical functions to ensure efficient operation of the department. Actively engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful approach regarding work activities. Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times. Works with patients, vendors, and hospitals to ensure that insurance information is correct, updating and correcting information as needed, and in a timely manner. Maintains electronic tracking logs as assigned. Maintains confidentiality in accordance with hospital/corporate policies and HIPAA privacy regulations. Pay Rate: Min - $19.30 l Max - $23.60 #J-18808-Ljbffr NOR Healthcare Systems Corp.