Program Lead RSS

Program Lead Recovery Support Specialist

Step into a Program Lead RSS role where leadership is hands-on and impact is immediate. You'll guide daily operations, model exceptional patient care, and ensure a structured, supportive environment that helps individuals succeed in treatment. If you're organized, service-driven, and ready to lead from the front, this role puts you at the center of meaningful recovery work.

What You'll Love About Working Here

Make a Real Impact Every Day Be a Valued Leader on a Collaborative Team Grow in a Well-Organized, Supportive Workplace

Position Summary: The Recovery Support Specialist is responsible for facilitating a safe and secure therapeutic milieu, where the patient's emotional and physical needs are respected and addressed. The primary role of this position is to ensure patients receive care of the highest quality within the policies and procedures of the agency.

CORE COMPETENCIES

Collaborates with Others

• Recognizes and honors the contributions and hard work of others.
• Offers valuable and actionable feedback to peers in a constructive and professional manner.

Acting with Empathy and Compassion

• Maintains open and effective communication channels with team members.
• Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer.

RESPONSIBILITIES

• Ensure exceptional customer service to patients by providing assistance with daily living skills, managing appointments and transportation, overseeing medication, and offering comprehensive parenting support.
• Record patient behaviors to aid treatment planning.
• Perform daily inspections of client rooms and the building as needed throughout the day. Additionally, conduct routine checks of bedrooms and grounds.
• Serve as an active attendee and participant in staff meetings, "stand-up" sessions, and pass-downs during shift changes.
• Provide essential office services, including answering phone calls and taking messages, typing documents, and scanning files.
• Ensures that the workspaces are clean, organized, and fully stocked. Experience efficient and well-maintained office operations with our professional assistance.
• Effectively document treatment activities in a patient's record, it is essential to have a proficient understanding of the Electronic Health Record (EHR).
• Supervise and carefully monitor the sample collection process for urinalysis drug testing, ensuring all necessary documentation is completed accurately.
• Discover crucial details about the program's patient guidelines and their purpose. Learn where and how to obtain the necessary items for a successful and enjoyable treatment journey. Explore additional supportive information to ensure a positive experience.
• Other duties as assigned.

Benefits

We offer a comprehensive benefits package (full time employees) including:

• Medical, dental, vision, life, and supplemental insurance
• Health savings, flex spending, and dependent care accounts
• 401K with employer matching
• Generous PTO and holiday pay

For additional information on benefits:

QUALIFICATIONS AND REQUIREMENTS

Education:

• High School Diploma or GED required.
• Associate of Art of Science degree preferred or equivalent combination of education and work experience.

Experience:

• Bilingual preferred.
• Healthcare experience preferred
• Lead or supervisory experience

Licenses/Certificates/Registration:

• Valid drivers license and vehicle insurance

WORKING CONDITIONS

1. Comprehension
1. Ability to understand, remember, and apply oral and written instructions or other information.
2. Reasoning and Decision Making
1. Ability to plan, organize, and carry out assignments from management staff with minimal direction.
2. Ability to analyze situations and make decisions that moderately impact the immediate work unit.
3. Organization
1. Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
4. Communication
1. Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
5. Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
1. This position requires standing, walking, and bending for long periods.
2. This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.

ADDENDUM:

The Program Lead acts as designated resource/liaison between staff and managers regarding department operations.

RESPONSIBILITIES

• Guides new employees through orientation to ensure they understand job expectations, company policies, safety protocols, and how to use tools and equipment effectively.

• Fosters cooperation among departments and maintains a positive work environment by offering guidance and answering colleagues' questions.

• Assumes responsibility for departmental operations when the supervisor is absent and delegates tasks accordingly.

• Manages work and vacation schedules accurately, approves leave requests, and takes measures to promote punctuality and attendance.

• Coordinates the collection and approval of time sheets within set deadlines.

• Monitors and maintains adequate supply levels, placing orders when necessary.

• Provides initial coaching and mentorship to staff members as needed.

• Refers performance concerns to supervisors or managers for evaluation and potential implementation of a performance improvement plan.

Possible rotational on-call requirements

Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.