User Experience Researcher (Bothell, WA)

Job Title User Experience Researcher (Bothell, WA) Job Description User Experience Researcher (Bothell, WA) As a User Experience Researcher, you will be responsible for providing advanced strategic guidance on user research methodologies, prioritizing medical device product studies, and extracting user insights to align with project objectives. In this role, you have the opportunity to represent the voice of the customer in all phases of consumer product development for Philips Oral Healthcare. Your role: Extract user and consumer insights, ensure a seamless flow from User Needs to User Requirements to Product Requirements, and develop a systematic approach for all user research challenges to facilitate verification and validation of relevant consumer insights Develop the overall user research plans for value proposition and/or product development projects, including formative, iterative, summative, validation, and claim substantiation studies Review and finalize consumer-focused project requirements, including milestones, deliverables, and input for decisions, and perform project decision-making through the application of clear and agreed targets and action standards Engage stakeholders to validate abstract high-level value propositions, ensure alignment with strategic goals and meeting expectations, then collaborate with cross-functional teams to prioritize requirements based on importance, resources, and potential outcomes You're the right fit if: You’ve acquired 3+ years of research experience with a Bachelor’s degree in areas such as User Experience (UX) Design, Information Architecture, User Research, Product Design, Usability Testing or equivalent Your skills include an emphasis on medical device development, app development, and/or clinical research; with GCP (Good Clinical Practice) and GDP (Good Documentation Practice) a strong plus Ability to perform comprehensive root cause analysis of moderate customer complaints, identify systemic issues, and subsequently devise and enact sustainable solutions or process enhancements aimed at preempting recurrence of similar complaints in the future You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. You possess solid research skills from planning to reporting, including survey design and the moderation of in-person qualitative research How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office-based role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Washington is $129,000 to $205,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Bothell, WA. #LI-PH1 #LI-Office This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact View phone number on click.appcast.io, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights