Software Engineering Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience: CECM (Cloud Economics & Capacity Management) develops intelligent, data-driven tools which enable strategic financial operations (FinOps) decision-making pertaining to Salesforce infrastructure expenditure and capacity management. We are building a platform that provides near real-time monitoring of Cloud and AI cost and capacity utilization of the infrastructure, which will help in optimizing resource allocation, forecasting spend, and minimizing costs. We incorporate advanced machine learning techniques to turn the petabytes of data generated by our global infrastructure into actionable predictions and business insights used by FinOps practitioners, internal service owners, and technical leaders daily. As an internal tooling team, engineers are expected to directly interact with customers to develop requirements and design, release and maintain distributed systems with visibility throughout Salesforce. We are looking for a technical ace and thought leader in cloud economics, data platforms, and infrastructure optimization to join the team. This is a fantastic opportunity for someone who is passionate about building scalable, resilient, distributed systems that collect, process, and analyze massive volumes of cloud cost and usage data. We embrace AI not just to improve our productivity but also to empower our users to access our capabilities towards a Headless experience. What You'll Actually Be Doing: Design and implement architectural solutions for the CECM platform, ensuring enterprise-grade scalability, reliability, performance, maintainability, and security. Lead the architectural design of complex distributed systems. Establish and champion technical standards, overarching architectural principles, frameworks, and best practices for the CECM platform, driving continuous improvement and innovation. Collaborate extensively with cross-functional teams and act as a critical liaison across the broader engineering organization to ensure seamless integration with other platform services and drive technical alignment. Mentor and provide technical guidance to engineers and data scientists, fostering their technical development and contributing to high-level technical discussions to cultivate a culture of engineering excellence. Evaluate, research, and introduce new technologies and architectural patterns, leading prototyping efforts to shape the future evolution of the CECM platform architecture. Define and track key technical metrics for platform health and performance, applying deep expertise to resolve complex real-time challenges and ensure highly available services. Some Current Areas of Focus: How can we ensure we provide highly compelling, "first class" cost optimization and capacity management offerings (e.g. easy to use, highly enabling, and well integrated with Salesforce's centralized infrastructure / tooling)? How can we efficiently and effectively support our cost analytics and forecasting infrastructure within and across the major cloud providers (AWS, GCP, Azure, 1P)? How can we strike the right balance of isolation and cost efficiency for the hundreds of teams and thousands of users that leverage our data analytics platform? How should we weave in AI agents to ease and accelerate platform usage and support, achieving 75%+ autonomous success rates? How can we architect TOIN (Token Optimization Index) to manage Salesforce's AI/LLM spend with the same rigor as our infrastructure cost optimization? How do we achieve 99% forecast accuracy while supporting rapid scaling of Data Cloud, Agentforce, and C360? How should we architect for multi-cloud by default: cost visibility, reservation management, forecasting without duplicating infrastructure? How can we ensure we serve as the de facto destination for infrastructure analytics and a turnkey platform for cost-conscious engineering You're Our Person If: 15+ years of hands-on software development experience with a proven track record of designing, building, and delivering large-scale, high-performance distributed systems. A related technical degree is required. Extensive cloud infrastructure architecting & development experience (FinOps, cost optimization, capacity planning, or data platforms) Extensive experience working in the public cloud (AWS, GCP, Azure) Deep expertise in big data platforms (Trino/Presto, Iceberg, Airflow, Spark) Knowledge of AI/ML systems, LLM optimization, or agentic workflows Love getting things done (e.g. hands-on prototyping a new approach) Experience building products used by 1000+ internal users Even Better If: Experience mentoring engineers and contributing to technical discussions, actively fostering their technical development and understanding of complex architectures. Strong communication skills for both technical and non-technical audiences, with the ability to independently craft and deliver strategic technical reports and presentations to executive leadership. Ability to make data-driven architectural decisions and effectively balance technical debt with new feature development. Experience with building engineering roadmaps and setting long-term design strategies that span multiple development lifecycles. LI-Y* Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $218,400 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.