Supervisor, Referrals

Referral Supervisor

It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Referral Supervisor provides day-to-day leadership, oversight, and support for the referral coordination team. This role is responsible for supervising team activities, optimizing workflow, mentoring staff, and ensuring exceptional patient service delivery. The Supervisor plays a key role in driving performance, maintaining team alignment with operational goals, and fostering a culture of collaboration, accountability, and excellence.

Essential Duties & Responsibilities

• Referral Workflow Management (30%)
• Oversees assigned referral specialty buckets, ensuring timely and accurate processing.
• Assists with other specialty buckets during periods of high volume or limited staffing.
• Team Supervision & Operations (40%)
• Provides daily leadership and direction to the referral team to ensure efficiency and productivity.
• Delegates tasks strategically to optimize performance and workload distribution.
• Manages escalated issues and coordinates with the department manager for resolution.
• Performs a variety of supervisory tasks, including:
• Approving time-off requests and timecards
• Conducting 90-day performance evaluations
• Managing team learning and training schedules
• Overseeing job requisitions and onboarding processes
• Processing job and compensation changes, including cost center updates
• Employee Development & Mentoring (30%)
• Onboards and mentors new team members to ensure proper understanding of referral protocols and systems.
• Provides ongoing coaching and retraining as new procedures and technologies are implemented.

Additional Duties & Responsibilities

• Collaborates regularly with internal departments, external medical offices, insurance carriers, and patients to facilitate accurate and timely referrals.
• Maintains working knowledge of systems including eClinicalWorks (eCW), Evoke360, and Microsoft Office.
• Bilingual proficiency in English and Spanish preferred.

Supervisory Responsibilities

• Works in partnership with the Manager of Referrals to supervise and train referral coordinators.

Education & Experience

• High School Diploma or equivalent required.
• Minimum of 2 years' experience in referral coordination.
• Minimum of 1 year experience in a team lead or supervisory role.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong organizational, communication, and process improvement skills.
• High attention to detail and the ability to manage multiple priorities.
• Demonstrated ability to mentor and develop others.

Knowledge, Skills & Proficiencies

• Builds Trust: Demonstrates integrity, accountability, and professionalism at all times.
• Pursues Excellence: Strives for personal growth and team development; supports continuous improvement.
• Executes for Results: Delivers consistent outcomes while adapting to change and overcoming obstacles.
• Collaborates: Promotes a team-based approach, values diverse perspectives, and focuses on shared goals.

Physical Requirements

This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Must be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing.

Travel Requirements

Amount of Expected Travel

Details

Yes

0-25%

Flexibility to travel to clinical sites as needed

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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