Dispatcher

Dispatcher (HVAC Operations) Onsite | San Marcos, CA

We are hiring an experienced Dispatcher to serve as the central hub of a fast-growing residential HVAC operation in San Marcos, CA. In this onsite role, you'll manage daily field activity, coordinate a team of 1320 technicians, and keep high-volume service operations running efficiently.

This is a contract-to-hire opportunity offering immediate ownership, strong team collaboration, and a clear path to permanent placement for high performers.

Dispatch & Scheduling

• Manage the live dispatch board and make real-time scheduling adjustments throughout the day
• Route and assign 1320 field technicians across South San Diego County, East County, and the Temecula/Murrieta corridor
• Optimize schedules based on geography, traffic patterns, and service windows

Field Coordination

• Serve as the primary communication hub between technicians, a national call center, and internal leadership
• Handle 4560 short operational calls daily while maintaining scheduling accuracy and efficiency
• Ensure continuous workflow and maximize technician productivity across the service territory

Operational Excellence

• Monitor field progress, identify potential delays or bottlenecks, and escalate issues as needed
• Adjust routes dynamically for cancellations, add-ons, delays, and priority service calls
• Maintain accurate records within dispatch and field service management systems

Communication & Problem-Solving

• Provide clear, professional, and low-drama communication to all stakeholders
• Make quick, effective decisions in a fast-paced, high-pressure environment
• Ensure customer commitments and service windows are consistently met

What You Bring

Required Qualifications

• 24+ years of dispatching experience in a high-volume environment
• Proven ability to manage a live dispatch board with real-time adjustments
• Strong route planning and optimization skills across high-traffic service areas
• Experience coordinating across multiple teams (field staff, call centers, leadership)
• Ability to manage 4560 calls per day while balancing competing priorities
• Excellent multitasking, organizational, and problem-solving skills
• Strong attention to detail and accuracy in scheduling and system updates
• Calm, professional demeanor under pressure
• Self-starter with the ability to make decisions independently

Preferred Qualifications

• Experience in HVAC, plumbing, or home services industries
• Background in field service, logistics, or transportation dispatch
• Experience with ServiceTitan or similar dispatch/field service software
• Ability to quickly learn new systems and processes
• Experience working in a fast-growing or scaling operation

Work Environment & Schedule

• Onsite role based in San Marcos, CA
• Fast-paced, high-volume environment with constant schedule changes
• High-impact role with significant autonomy and minimal micromanagement

Job Type & Location: This is a Contract to Hire position based out of San Marcos, CA.

Pay and Benefits: The pay range for this position is $30.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in San Marcos, CA.

Application Deadline: This position is anticipated to close on Jun 4, 2026.