Customer Service Representative

Customer Service Representative Pay Rate: $18.00 - $19.00 2 Shifts Available: Monday-Saturday, 9:00 a.m.-5:30 p.m. (one weekday off) Monday-Saturday, 11:00 a.m. 7:30 p.m. (one weekday off) Type: Indefinite Contract JOB DESCRIPTION As a Customer Service Representative, you will support customers, business partners, and drivers by resolving issues, answering questions, and ensuring deliveries and service commitments are met. This role operates in a fast-paced environment and requires strong communication, multitasking, and problem-solving skills while working closely with operations and transportation teams. RESPONSIBILITIES Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess, and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders Answer inbound calls from customers, drivers, and internal teams in a professional and timely manner Provide accurate information regarding deliveries, pickups, and service inquiries Support dispatch operations by coordinating with field teams and assisting with route-related questions Reach out to customers regarding delivery updates, confirmations, or issue resolution Document all customer interactions and updates in internal systems Follow up on open cases to ensure complete resolution and customer satisfaction Assist with post-route check-ins, confirming pickups and verifying all items are properly accounted for Promote customer satisfaction and encourage survey participation when appropriate QUALIFICATIONS Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. High school diploma or equivalent 1-year related experience preferably within a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Category Code: JN003 #LI-LS1 #zr