Senior Director of Product Management

Director of Product Management

At Guitar Center, Product Development builds the systems and experiences that help musicians discover, purchase, learn, and grow. We are looking for a Senior Director of Product Management to lead the Product Management function within the Technology organization.

Our product model is built on strong partnership between Product, business stakeholders, and Technology. Product Managers lead Product Groups to guide discovery and delivery and ensure work is tied to measurable outcomes. This role will lead the team and organization to deliver outsized impact through product excellence and inspiring leadership.

Key Responsibilities

• Serve as the operational head of Product Management, leading and coaching the PM team, fostering a collaborative and inclusive environment, and setting high standards for product excellence.
• Champion deep empathy for customers and associates and ensure Product is a trusted, outcome-driven partner to the business, partnering with business and technology leaders to define product vision, strategy, priorities, and success measures.
• Uplevel how product operates at GC, including prioritization, roadmap planning, stakeholder engagement, and post-launch measurement, while improving efficiency, scale, and overall product impact.
• Clearly communicate strategy, tradeoffs, risks, and results to stakeholders and senior leadership.
• Strengthen roadmap quality by aligning work to strategy, OKRs, and customer and associate needs, while advancing teams toward stronger discovery, prioritization, and learning.
• Drive effective cross-functional execution and stakeholder trust using evidence-based decisions, open communication, and clear tradeoffs.

To Join Our Band, You'll Need the Following:

• 10+ years experience, including 7+ years in product management and 4+ years in leadership roles, with experience in retail or a related domain.
• Proven ability to lead a Product Management function, improving product operations and scaling consistent practices across teams.
• Strong product strategy and roadmap leadership, translating business priorities into clear plans across complex, cross-functional environments.
• Highly analytical and data-driven, with experience measuring impact and making decisions with imperfect or evolving data.
• Strong product judgment, balancing customer needs, business constraints, and retail realities.
• Experience working on both customer-facing and internal products, operating in a shared-ownership model
• Strong discovery, prioritization, data, and executive communication skills.
• Comfortable operating in a fast-paced, resource-constrained environment where priorities evolve and influence matters as much as authority.

Preferred Experience

• Experience connecting digital and physical customer journeys.
• Experience with platform products, associate-facing systems, internal tools, or enterprise workflows.
• Familiarity with Agile development, product operations, Jira/JPD, analytics, experimentation, personalization, or AI-enabled capabilities.

Compensation: $ 220,000 - $260,000 base depending on experience and location. This role is eligible for an annual performance-based program. This posting is provided in accordance with state pay transparency laws. Actual compensation will depend on experience, education, and other factors.

Why Join Us?

Guitar Center champions creativity, individuality, and the joy that comes from making music. We strive to create lifelong musicians and ensure every customer interaction inspires musical discovery. We put customers first, lead with integrity, and pursue our mission with passion.

With a career at Guitar Center, you join the world's largest multichannel musical instrument retailer. Whether working in Stores, Contact Centers, Distribution Centers, or our Support Center, our shared mission is to help people find their sound, and fill the world with more music.

Guitar Center is an Equal Opportunity Employer, providing fair and equitable employment opportunities to all applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law. All hiring decisions are based on valid job-related requirements.

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