Customer Service Rep

Job description:

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans

| Cleveland, OH | $20/Hour | Potential Temp-to-Hire
September Start Class: November 16 , 2026 (15 openings)

SkySource Solutions is proud to be the exclusive staffing partner for MetLife Legal Plans, the nation's leading provider of legal benefits. We are seeking 40 Customer Service Center Representatives to join a rapidly growing organization dedicated to helping millions of families access affordable legal services.

If you are passionate about helping people, enjoy solving problems, and thrive in a customer-focused environment, this is an outstanding opportunity to join a respected national brand with long-term career potential.

Why Join MetLife Legal Plans?

• $20.00 per hour
• 40 Hours Per Week
• Monday-Friday Schedule
• No Weekends
• Paid Training
• Career Growth Opportunities
• Hybrid Work Potential After Training & Performance Milestones
• Work for a Company Serving Nearly 5 Million Families Nationwide
• Opportunity to Become a Permanent Employee

About the Role

As a Client Service Center Representative, you will be the first point of contact for members, prospective members, and attorneys. You will assist callers with questions regarding legal plan benefits, attorney referrals, eligibility, website access, enrollments, and service-related inquiries.

This role is ideal for candidates with strong communication skills, a positive attitude, and a genuine desire to help others.

Daily Responsibilities

• Handle approximately 55-60 inbound calls per day
• Assist members with legal plan questions and coverage details
• Provide attorney referrals
• Support website navigation and digital self-service tools
• Process enrollments and cancellations
• Investigate eligibility issues
• Document customer interactions within CRM and ticketing systems
• Support email and chat communications when assigned
• Deliver exceptional customer service with professionalism and empathy

Training & Work Schedule

Training Schedule

• Monday-Friday 8:30 AM - 5:00 PM

Post-Training Schedules

• Candidates must be available to work within the operating hours of:
  • 7:55 AM - 8:05 PM EST

Potential schedules include:

• 7:55 AM - 4:25 PM
• 8:30 AM - 5:00 PM
• 9:00 AM - 5:30 PM
• 9:30 AM - 6:00 PM
• 10:00 AM - 6:30 PM
• 10:30 AM - 7:00 PM
• 11:35 AM - 8:05 PM

Schedules are assigned by seniority based on company process.

Hybrid Work Opportunity

Initially, all employees will work onsite for:

• Training period
• Additional 60 days following training
• After demonstrating strong attendance, performance, and work habits, employees may qualify for a hybrid schedule:
• 2 Days In Office / 3 Days Work From Home
• Wednesday is a required office day.

Employees working remotely must have:

• Reliable internet (100+ Mbps recommended)
• Dedicated workspace
• Quiet, distraction-free environment

What We're Looking For

Required Qualifications

• 2-5+ years of customer service experience
• Strong verbal communication skills
• Professional phone presence
• Ability to multitask across multiple computer systems
• Strong attention to detail
• Problem-solving and critical thinking abilities
• Excellent time management
• Positive, team-oriented attitude

Preferred Experience

• Call Center Environment
• Zendesk or CRM Systems
• Cisco or Contact Center Technology
• Microsoft Outlook, Teams, Word, and Excel
• Legal Services Industry
• Healthcare Scheduling
• Hospitality Customer Service
• Financial Services Customer Support

Education

Preferred:

• Bachelor's Degree

Also Considered:

• Associate Degree
• Some college coursework plus substantial customer service experience
• Bilingual Candidates Encouraged to Apply
• Spanish-English bilingual professionals are highly desired and strongly encouraged to apply.

Interview Process

Step 1

SkySource Solutions Interview & Qualification Review

Step 2

Skills Assessment

Step 3

Candidate Presentation to MetLife Legal Plans

Step 4

Final Selection & Offer