Quality Resident Engineer / Automotive Liaison

Overview TRIGO Quality Solution is looking for a Full-time Quality Resident Engineer who is in Toledo, OH 2nd Shift The Quality Resident Engineer serves as the customer's on-site representative, ensuring satisfaction through technical support, issue resolution, and open communication between Intervention Site and the customer. Build strong relationships, address production problems promptly, suggest improvements, and provide regular updates on claims to maintain trust and credibility. May Report to: Resident Engineering Director and Resident Engineer Manager Responsibilities Client Relationship & Business development — Build strong, professional relationships with customers at the plant level. Act as the customer's representative, addressing production issues and building credibility through commitments. Maintain open communication between Intervention Site and the contracted customer. Provide regular updates on claim status and seek customer feedback. Monitor competitor activities and report to the TRIGO Resident Engineering Manager. Represent the contracted partner's interests and participate in customer meetings as needed. Operations — Coordinate on-site repairs/sorting with client approval. Analyze and resolve Site issues, informing plants for corrective action. Regularly audit customer product handling. Support prototypes, pre-serial builds, trials, launches, and engineering changes. Organization & Management Report on a regular basis (defined by the supervisor) to the dedicated contracted partner's team or contact partner. Technical Ensure customer satisfaction through technical support and quality issue resolution. Stay updated on technical, quality, and business topics through regular training and meetings. Address customer technical requirements and provide support. Suggest improvements to both Intervention Site and contracted customer. Other Any other duties as assigned Qualifications Working familiarity of Intervention Site quality systems, including TS-16949 requirements Problem-solving ability Regular and predictable attendance Ability to be/work on call as needed Build strong interpersonal relationships Handle pressure and ambiguity effectively Take on new challenges and responsibilities Self-motivated and proactive Demonstrate integrity and represent the company well Build long-term, mutually beneficial client relationships Honest, committed, and trustworthy Strong communication, problem-solving, and customer relationship skills Education Preferred: Engineering degree or equivalent relevant experience Job Details Seniority level: Entry level Employment type: Full-time Job function: Quality Assurance Industries: Business Consulting and Services #J-18808-Ljbffr TRIGO