Field Service Engineer

Field Service Engineer

The security and detection business creates solutions that are used in non-laboratory environments such as airports, border protection, fire service or police & military environments. Overview of the Role

We are seeking a dedicated Field Service Engineer to be responsible for supporting our security and detection customers through on-site activities such as installation, implementation, maintenance, and repair of systems. This may include hardware, software, and networking products as well as operating systems.

You will spend 4-5 days per week in the field visiting customers. As this role will cover our aviation and airport customers.

This position is based in Denver, CO.

Key Responsibilities:

• Diagnose and resolve product performance problems
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
• Serve as an internal resource on technical issues and manage product escalations
• Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
• May calibrate equipment on-site for large volume customers

Qualifications:

• Bachelor's or Master's Degree in physical science or engineering or similar/equivalent experience
• 4+ years experience in a similar role, as a service technician, process engineer or in a customer-facing field position
• Must be able to obtain and hold security clearance to gain access to customer sites
• Must have a valid passport to gain access to government sites
• Valid US driver's license
• Must be able to travel up to 75% overnight
• Spectroscopy experience highly desirable

Apart from these more technical skills, we are also looking for:

• A strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on-site,
• Excellent written and verbal communication skills, and the ability to coordinate and prioritize efficiently.
• Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, ability to handle customer expectations, and balance customer requirements with business needs.

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support