Field Service Engineer

• Serve as the technical escalation point for complex or critical issues, leading advanced troubleshooting and resolution of server, network, security, and infrastructure problems.
• Design, implement, and maintain secure, scalable IT solutions for client environments (servers, workstations, networks, cloud services) aligned with business needs.
• Provide expert support for Microsoft Exchange, Office 365, Azure, Intune, and Active Directory; perform advanced server administration including planning, deployment, upgrades, and migrations.
• Analyze recurring issues and recommend long-term corrective actions and architectural improvements.
• Mentor Field Service Technicians through technical guidance and knowledge transfer.
• Document all work with thorough detail, including root cause analysis and resolution specifics.
• Contribute to development and improvement of technical standards, procedures, and best practices.
• Participate in on-call rotation and provide leadership during after-hours or critical support events.
• Demonstrate job flexibility and perform other duties as assigned to support client priorities.
• Must have a current and active Driver's License

• • Advanced troubleshooting and problem solving skills
• • Strong leadership presence with the ability to influence and guide others
• • Excellent interpersonal skills with the ability to build strong client trust
• • Superior verbal, written, and technical documentation skills
• • Highly organized, detail oriented, and process driven
• • Ability to work independently with minimal direction
• • Strong time management and prioritization skills
• • Thrive in a fast paced, team oriented environment
• • Ability to multitask across multiple clients and priorities
• • Occasional overtime/weekend work may be required
• • Thorough and advanced knowledge of PC hardware, servers, operating systems, networking, and security concepts

• Minimum Education and Experience:
• Managed Services experience required
• 7+ years of progressive experience in an IT related field
• Advanced system administration and networking experience
• CompTIA A+, Network+, Security+ or equivalent experience
• Preferred Education and Experience:
• Experience with scripting or automation (Python, PowerShell, APIs)
• Cloud platform experience (Azure preferred)
• Vendor certifications strongly preferred

• 401(k) matching
• Dental insurance
• Flexible spending accounts
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation details: 30-35 Hourly Wage

PIeaed-5082