Network Operations Center (NOC) Analyst

Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction.
Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in.
We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.
Lightning AI is seeking Network Operations Center (NOC) Analysts to support 24/7 operations across select high-performance compute data centers with advanced monitoring infrastructure. This is a technically focused role centered on telemetry analysis, infrastructure monitoring, and independent diagnosis of compute, network, and hardware systems.
You will serve as the first line of technical response — analyzing telemetry signals, diagnosing system anomalies, and troubleshooting Linux and network-layer issues before escalating with clear, actionable findings. This role offers a clear pathway toward positions in network engineering, site reliability, or data center operations, and the opportunity work with next-generation AI hardware and some of the most advanced compute infrastructure deployed today.
This role is based onsite at one of our data center facilities in Lisle, IL; Shift flexibility is required to support our 24/7 operations environment. Monitor data center systems using telemetry data, dashboards, and alerting tools to detect anomalies and emerging issues
Perform independent technical diagnosis across Linux systems, network connectivity, and hardware health using command-line tools, logs, and diagnostic utilities
Troubleshoot network-layer issues including connectivity, routing, and interface errors
Triage and escalate incidents to the appropriate teams (hardware, network, SRE) with technically accurate summaries, relevant logs, and telemetry findings
Create and maintain detailed tickets documenting diagnostic steps, technical findings, and observed system behavior
Identify recurring alert patterns through telemetry analysis and surface findings to improve monitoring coverage and reliability
Hands-on Linux experience including command-line proficiency and system log analysis
Practical understanding of networking concepts: Availability to work overnight and rotating shifts in a 24/7 environment
Scripting experience in Bash or Python
In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits.
Comprehensive medical, dental and vision coverage (U.Private medical and dental insurance (U.Retirement and financial wellness support (U.Pension contribution (U.Generous paid time off, plus holidays
Wellness and work-from-home stipends
Flexible work environment
At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.