TikTok Shop - Head of US Sorting Center - Fontana

TikTok Shop - Distribution Leader - Fontana 1 day ago Be among the first 25 applicants Responsibilities Lead the planning and layout of the national/regional sorting and distribution center network. In alignment with business growth strategy, develop mid- to long-term plans for network build‑out, optimization, and expansion to improve transit efficiency and network coverage. Oversee end‑to‑end operations of the distribution/sorting system, including daily center operations, service level performance, sorting accuracy, cost control, and safety & compliance. Define key operational KPIs such as transit lead time, sorting accuracy, damage rate, and loading utilization, and drive continuous performance improvement. Build and continuously improve a standardized operating model for distribution centers. Develop operating procedures, work instructions, contingency plans, and management standards, and ensure consistent execution across all centers to enable standardized and refined operations. Lead organizational and talent development for the distribution network, including hiring, selection, development, performance management, and incentive design for key leadership roles such as regional distribution heads and distribution center managers, building a high‑performing execution‑driven team. Own cost control and budget management for the distribution network, including annual budgeting for labor, equipment, energy consumption, facilities, and other operating expenses. Drive cost efficiency and ROI improvement through lean operations, technology upgrades, and resource integration. Coordinate cross‑functional resources and work closely with transportation, warehousing, network planning, IT, HR, and administrative teams to resolve major operational bottlenecks, such as peak volume surges, extreme weather disruptions, equipment upgrades, and system enhancements, ensuring stable and resilient network operations. Establish data monitoring and analytics capabilities for distribution operations. Leverage data insights to identify operational gaps and promote the adoption of digital tools to support data‑driven and scientific decision‑making. Ensure safety and regulatory compliance across the distribution network in accordance with national logistics regulations and company policies. Build robust risk identification, inspection, and remediation mechanisms to minimize safety incidents involving people, goods, and equipment. Stay abreast of industry best practices, emerging technologies, and innovative operating models in distribution and logistics. Drive intelligent and automated upgrades of distribution centers, such as automated sorting systems and optimization of WMS/EMS platforms. Qualifications Minimum Qualifications Bachelor’s degree or above in Logistics Management, Supply Chain Management, Business Administration, or a related field. 5+ years of operations management experience in the logistics industry, including at least 5 years in distribution/sortation center operations or logistics network management. Strong knowledge of distribution center operating processes, operating models, and management best practices, with solid experience in cost control, service level management, and efficiency optimization. Proven people management and leadership skills, with the ability to build high‑performing management teams and drive collaboration across regions and functions. Strong analytical and data‑driven mindset, able to identify operational issues through data analysis and develop targeted improvement plans; proficient with common office and data analysis tools. Preferred Qualifications Experience managing or overseeing a nationwide or large‑scale regional distribution network. In‑depth understanding of express delivery, freight, or supply chain logistics networks, including network planning and transit time optimization. Familiarity with logistics industry regulations and safety management standards, with demonstrated experience in compliance and risk management. About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Seniority level Executive Employment type Full‑time Job function Management and Manufacturing Industries Technology, Information and Internet #J-18808-Ljbffr TikTok