Enterprise Application Support Technician (Financial Systems)
Full-time
KBR Inc
Title:
Enterprise Application Support Technician (Financial Systems) We are KBR At KBR, we partner with clients to provide purposeful and comprehensive science, technology and engineering solutions to governments as well as the top tier commercial clients in green hydrogen and green ammonia. With a full portfolio of services, proprietary technologies and expertise, our approximately 37,000 employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis. As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution. About the Role KBR is seeking an Enterprise Application Support Technician to join our Corporate Enterprise Systems Team (EST). This role serves as the primary front-line technical support and queue manager for KBR's core financial and operational systems, including Deltek Costpoint, RFgen , Bloomberg Tax, the Costpoint Content Management Interface (CMI), and remote access environments. Serving as the critical first line of defense for the EST - Technical team, this role investigates application errors and ensures system reliability. Because our operational ticket volume is highly controlled, this position offers a unique runway for aggressive skill development. The successful candidate will not only manage the support queue but will actively cross-train with Senior System Administrators and Solution Architects, assisting with data integration diagnostics, ERP cloud readiness testing, and enterprise system upgrades. This role is explicitly designed as a growth vector into either dedicated Enterprise Application Administration or System Architecture. Key Responsibilities
Enterprise Application Support Technician (Financial Systems) We are KBR At KBR, we partner with clients to provide purposeful and comprehensive science, technology and engineering solutions to governments as well as the top tier commercial clients in green hydrogen and green ammonia. With a full portfolio of services, proprietary technologies and expertise, our approximately 37,000 employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis. As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution. About the Role KBR is seeking an Enterprise Application Support Technician to join our Corporate Enterprise Systems Team (EST). This role serves as the primary front-line technical support and queue manager for KBR's core financial and operational systems, including Deltek Costpoint, RFgen , Bloomberg Tax, the Costpoint Content Management Interface (CMI), and remote access environments. Serving as the critical first line of defense for the EST - Technical team, this role investigates application errors and ensures system reliability. Because our operational ticket volume is highly controlled, this position offers a unique runway for aggressive skill development. The successful candidate will not only manage the support queue but will actively cross-train with Senior System Administrators and Solution Architects, assisting with data integration diagnostics, ERP cloud readiness testing, and enterprise system upgrades. This role is explicitly designed as a growth vector into either dedicated Enterprise Application Administration or System Architecture. Key Responsibilities
- Serve as the primary technical support contact and ticket queue manager for the EST - Technical team, overseeing tier-2/tier-3 escalations for Costpoint, RFgen , Bloomberg Tax, and related applications.
- Investigate, troubleshoot, and resolve application-level issues, security/access requests, and routine system errors.
- Perform root cause analysis on operational problems, effectively isolating issues between network, database, and application layers before escalating to senior engineering teams.
- Monitor interface health, scheduled system jobs, and automated data pipelines to proactively identify failures.
- Assist the architecture and administration teams with enterprise application upgrades, SaaS readiness initiatives, and system release management.
- Execute and validate system testing routines during mandated quarterly ERP upgrades and configuration changes.
- Partner with developers and infrastructure teams to support the deployment of technology-driven solutions, custom integrations, and workflow automations.
- Maintain and update operational runbooks, system configurations, troubleshooting guides, and user access provisioning documentation.
- Ensure all access and system modifications comply with strict organizational security standards, audit controls, and compliance boundaries.
- Actively train in advanced system administration (server lifecycle, infrastructure scaling) or solution architecture (API integration, data parsing, custom development) to support team redundancy and career progression.
- BA/BS or working towards a degree in Computer Science, Information Systems, Information Technology, or equivalent technical experience.
- 2+ years of experience in IT support, application administration, or a related highly-technical support role.
- Demonstrated, logical troubleshooting skills with the ability to isolate and diagnose complex software or system integration issues.
- Experience supporting enterprise-grade applications, ERP systems (Deltek Costpoint highly preferred), or complex financial / ERP software.
- Foundational understanding of data structures, basic SQL querying, or API/interface concepts.
- Familiarity with system access troubleshooting.
- Ability to ruthlessly prioritize operational support tasks alongside long-term project work and self-guided learning.
- Strong technical communication skills, capable of translating end-user symptoms into precise diagnostic data for senior engineering teams.
- Must be a U.S. citizen.
Vacancy posted more than 2 months ago
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