Administrative Assistant / Customer Service Bilingual (English-Spanish)

Job Description

Job Description

Bilingual Administrative Assistant

Sign-On Bonus: $500 paid after 90 days of employment!!

Pratum Companies is seeking an Administrative Assistant to support the day-to-day operations of an affordable housing Tax Credit property with scattered sites . This position will assist residents and the on-site management team while helping ensure administrative processes are handled accurately and efficiently.

The ideal candidate will have strong customer service and administrative skills , excellent communication abilities, and an understanding of working with residents in an affordable housing environment. Bilingual English/Spanish communication skills are strongly preferred.

The successful candidate should be comfortable working across multiple scattered-site communities , interacting with residents, answering questions, maintaining accurate records, and supporting the property management team with daily administrative responsibilities.

Essential Duties and Responsibilities:

• Handling all aspects of leasing apartments, including greeting prospective residents, following up with prospects, touring the community, processing applications, preparing leases and closing the sale
• Previous administrative or customer service experience, preferably in property management or affordable housing.
• Provide superior customer service
• Update unit availability/waitlist
• Understanding of or experience working in Tax Credit/LIHTC housing is preferred.
• Strong communication and interpersonal skills.
• Ability to provide professional and courteous service to residents.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage priorities across multiple scattered sites .
• Proficiency with Microsoft Office, including Word and Excel.
• Bilingual in English and Spanish preferred.
• Ability to maintain confidentiality and handle resident information appropriately
• Bilingual -English/Spanish is required
• Understanding the community and its amenities, rents, and specials - as well as those of the community’s competitors
• Conduct off-site marketing and assist in preparing marketing surveys
• Screen all incoming residents by objective qualification standards
• Achieve an acceptable leasing closing ratio
• Maintain activity reports by recording traffic daily
• Assist with resident programs and retention
• Assist with coordination of and participate in resident functions
• Processing Recertifications
• Perform all other duties assigned by the Assistant Manager/Community Manager

Job Requirements:

• Impeccable customer service skills
• Strong verbal and written communication skills
• Must have a minimum of five (5) customer service, marketing or Leasing experience
• Have the ability to multi-task within time constraints
• Must have excellent attention to detail and ability to work independently
• Proficient in Word, Excel, Outlook, Property Management Software and Internet literate
• Rental experience is a plus.

Pratum prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including:

• Medical, Dental & Vision 
• Prescription Drug Program
• Paid Vacation & Holiday
• Paid Personal/ Sick Leave
• Company Paid Life Insurance
• Company Paid AD& D Insurance
• Company Paid Short- Term 
• Company Paid Long-term Disability
• Supplemental Life Insurance
• Dependent Supplemental Life Insurance
• Educational Assistance
• Financial Planning
• Retirement Savings Plan with company matching 
• Company outings and events

This role is non-exempt and has an anticipated annual pay range of $19-23 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to:

To learn more about Pratum Companies, please click here.
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

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