Teleservice Rep I

Job Title

AbbVie's Austin based Virtual Sales is a professional team of virtual sales personnel that supports existing field sales, operational, and marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation.

Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and other channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives.

Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships.

Core duties include:

• Ability to use virtual sales techniques to ensure positive results to a highly targeted, assigned list of healthcare professionals to offer product information, literature, samples, resources, and follow up conversations
• Establish phone presence - commanding and engaging, ability to create rapport, network, build, and maintain productive business relationships
• Engage targeted healthcare professionals in promotional communications in accordance with policies and procedures set by the program
• Verify and complete required data entry including details of the target's responses, notes, and any follow through actions in accordance with policies and procedures, ensuring data integrity
• Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a "call plan" objective
• Maintain the required product expertise including competitive product knowledge
• Successfully complete product training and meet training expectations to service customers within the parameters of the program
• Demonstrate effectiveness working independently and in a team environment
• Meet and exceed established daily and monthly call volume metrics successfully
• Process customer requests related to product samples and literature programs in a timely, accurate, and professional manner
• Display ability to thoroughly answer questions related to process of securing product samples and literature, including mandatory signatures required to execute delivery
• Provide information pertaining to additional sources of information regarding products, such as referral to websites or other appropriate AbbVie resource
• Project a professional company image through all phone interactions and establish ongoing relationships with clients by providing prompt and accurate service
• Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions using scripted responses
• Effective and timely communication with the Virtual Sales Manager
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Qualifications

Education and/or experience

• Bachelor's degree or equivalent experience
• The ideal candidate will have a background in direct selling with a proven sales track record
• Sales experience preferred
• The ability to work independently, highly organized and superior communication skills
• Experience in the healthcare industry involving interaction with physicians, patients, etc preferred.

Desired knowledge

• Skills and abilities of clinical techniques and understanding of medical terminology
• Knowledge of medical device, pharmaceutical, or related field
• Skills demonstrating professional phone etiquette
• Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint
• Knowledge of Salesforce preferred

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

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Pay Range: $18.6 - 33.2 USD

Where We Work

Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely*, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role.