Visitor Experience Associate

Job Description

Job Description

Visitor Experience Associate

International African American Museum (IAAM) Charleston, SC

About the Role

The International African American Museum (IAAM) is seeking enthusiastic, service‑driven Visitor Experience Associates to help create a safe, welcoming, and meaningful experience for every guest. As a frontline ambassador, you will support daily on‑site operations, assist visitors throughout the Museum and the African Ancestors Memorial Garden, and ensure each guest feels informed, supported, and inspired.

If you enjoy engaging with people, thrive in dynamic environments, and want to be part of a mission‑centered cultural institution, this role is for you.

Benefits

• Free parking

• Free IAAM membership

• Team member discount at the IAAM Gift Shop and Café

• Free uniform shirts and jackets

• Biweekly pay schedule

What You’ll Do

• Deliver an exceptional guest experience from arrival to departure

• Engage with visitors, answer questions, and address concerns with professionalism

• Support visitor flow throughout admissions, galleries, and the Memorial Garden

• Operate the point‑of‑sale system accurately for ticketing, café, and Museum Store purchases

• Handle cash transactions with precision and report any POS issues promptly

• Assist with café operations, including sales and basic preparation

• Maintain care and organization of Museum Store merchandise and property

• Work in both indoor and outdoor locations as assigned

• Support special events, including setup and breakdown

• Collaborate with other departments to ensure smooth operations

• Uphold IAAM policies, procedures, dress code, and attendance standards

What You Bring

• Experience in visitor services, hospitality, attractions, museums, or similar environments preferred

• Strong customer service skills, including service recovery and crowd engagement

• Experience with POS, ticketing, or reservation systems preferred

• Excellent verbal, written, and listening communication skills

• Ability to work effectively with the public, staff, and volunteers

• Proficiency with Microsoft Office and basic computer/typing skills

• Dependability and reliable transportation

• Ability to multitask, problem‑solve, and stay organized

• Team‑oriented mindset and a customer‑focused approach

• Fluency in another language is a plus

• Must be 18 years old or older

Physical Requirements

• Ability to work extended hours during busy event periods while remaining calm and professional

• Comfort standing for long periods, walking the building, and climbing stairs

• Ability to work both indoors and outdoors in varying conditions

• Ability to lift and move items up to 25 lbs

• Adaptability to fast‑paced, changing environments

• Ability to recognize safety alerts and respond appropriately

Additional Information

This description outlines the core responsibilities of the role but is not an exhaustive list. Duties may shift or expand based on operational needs.

9 a.m. to 5 p.m. Monday through Sunday. Days will vary with applicant availability and availability of sufficient shift coverage.
up to 24 hours per week