Manager

Spa Manager Position

Linden Wax and Skin Care Center.

Qualifications

• 3+ years of successful spa management experience.
• Knowledge of professional spa treatment, skin care and services.
• Effective proven leadership training skills with a strong work ethic.
• Excellent customer service skills.
• Efficient, well organized with the ability to multitask.
• Motivated, enthusiastic with the ability to keep the team encouraged.
• Ability to troubleshoot difficult situations.
• Excellent communication skills.
• Proficient in spa software (Meevo).
• Maintain a professional appearance at all times.

Responsibilities

• Direct and organize the overall operation of the spa to maximize profits through exemplary customer service and satisfaction.
• Understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.
• Responsible and accountable for specific aspects of daily operations.
• Create marketing strategies aimed at maximizing revenue and profits.
• Perform data analysis that drives business decisions and success.
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises.
• Manage inventory effectively.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, and resolve service complaints.
• Hire, train, supervise, develop, and mentor all team members according to establishment policies and procedures.
• Motivate and empower the team to achieve high standards.
• Ensures all employees are current in any required licensure and certifications.
• Keeps up-to-date on spa trends and incorporates them into the treatment menu and promos and all marketing campaigns with support from the owners.
• Demonstrate desired behavior to staff including customer service, staff interaction, and guest follow-up.
• Provides feedback in a professional manner.
• Ensure a high level of client service and execution of organizational standards.

Benefits

• Growth opportunities.
• Competitive compensation.
• Commission opportunities.
• Employee discounts.