Data Analyst, Retention

Data Analyst

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog's nutritional needs, and deliver directly to our customers' doors. Through Ollie's carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.

As a member of our growing team, you'll take part in a company culture that cares deeply about its work and its team members.

Ollie is looking for a Data Analyst to join the cross functional team responsible for building subscription retention and member loyalty. This role is ideal for someone who is highly analytical, curious about customer behavior, comfortable working with imperfect business questions, and excited to translate data into decisions. This highly collaborative, hands-on, and technical analyst will leverage their passion for data-driven experiences and expertise in testing strategy to lead analysis across Ollie's lifecycle comms, mobile apps, and new member services.

This is a remote role open to candidates based on the U.S. East Coast and will report to the Senior Data Analyst, Experimentation & Growth.

What You'll Do:

• Drive a data-driven approach to optimizing the Ollie member experience alongside peers from product, marketing, CX, & research through:
• Exploratory analytical projects that identify actionable learnings & create high-value hypotheses
• Hypothesis & initiative valuation to inform prioritization
• Thoughtful test design & measurement for new experiences & features that makes sure we are constantly learning
• Support the cross-functional team as the go-to data resource through ad hoc analysis, thought leadership on metric definition, sharing/presenting analyses, identifying & communicating data/tech needs, and contributing new ideas
• Help build and maintain analytical excellence at Ollie by contributing ideas to enhance processes and being a key voice for how using data can innovate the member experience

Who You Are:

• You have 2+ years of experience in data analytics, business intelligence, growth analytics, lifecycle analytics, retention analytics, or a related, preferably in subscription retention for a high-growth consumer business
• You believe in Ollie's mission, empathize deeply with the needs of dogs and dog parents, and find yourself relentlessly curious about user problems
• You balance technical skills (SQL, Excel), applied statistics (test design & measurement, multivariate analysis, modeling), and subscription-based metrics (retention/churn, LTV) to effectively analyze data & answer questions
• You are comfortable sourcing & joining information from various places - web & analytics platforms directly, curated reporting tools, production databases (Segment, GA, MixPanel, Looker, Snowflake)
• You are skilled in breaking complex analytical problems or questions into manageable components that can be prioritized, tracked, & completed efficiently
• You love transforming technical analysis into something clear, actionable, & interesting and thrive when communicating insights to team members in both written & verbal formats
• Strong grasp of retention, churn, reactivation, cohort analysis, lifecycle performance, and customer behavior in a subscription or recurring-revenue business

What You'll Get:

• Competitive salary
• Sponsored 401k program with employer match up to 4%
• Comprehensive health coverage including medical, dental and vision
• Unlimited vacation policy that you're encouraged to use
• Paid parental leave
• 1-week paw-ternity leave for new dog parents
• Free Ollie subscription
• Inspiring pack members!

What We Value:

Keeping Dogs At The Heart

Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.

Being Courageous And Kind

We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and different ideas and ways of working together.

Setting New Standards

We believe in continually raising the bar, never settling for less than our best as a team and individuals. We keep improving from the quality of our products to our customer experience to how we work.

Making Ollie The Best Chapter

We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.