Office Specialist

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Office Specialist today with Appomattox Imaging.


Job Summary and Qualifications

• Answers all incoming phone calls (customer and/or informational) promptly and courteously, respond to all voice mail messages and redirect all incoming phone calls to the appropriate person (if applicable).
• Navigates payer systems and websites to determine coverage and patient financial responsibility
• Verify insurance and determine patient financial responsibility
• Collects Co-pays appropriately
• Updates patient demographics (i.e. patient address, phone numbers)
• Obtains and/or insures Pre-Authorization/Medical Necessity for procedures
• Run State license check and OIG sanctions check on undefined providers, relay documentation
• Using Center's various IT systems, schedules, re-schedules and registers patients for procedures
• Appropriately manage release of information to providers and patients,
• Run day-end reports from Meditech for unresolved items
• Access patient records and provides for HIPAA compliant release of PHI
• Scan, file and manage paper documentation
• Fax or phone results as indicated
• Provide appropriate patient preparation material and instructions and log dispensing
• Sort incoming mail.
• Processes various correspondence including credit card payments and sets up payment plans.
• Problem-solves to provide best patient experience even in the presence of barriers,
• Complete outbound calls such as appointment reminders, missed appointment recovery calls and schedule patient accordingly
• Performs other related work as assigned by immediate supervisor.
• Coordinates and/or participates in the orientation and training of new staff under the guidance of the Center Director
• Other duties as assigned.

KNOWLEDGE, SKILLS and ABILITIES

• Knowledge of data entry techniques
• Ability to learn various IT platforms to accomplish duties
• Ability to understand and explain health insurance benefits
• Ability to communicate effectively with patients, referrers, insurance providers, billing offices
• Ability to use computer, 10 key calculator, fax machine, and photocopier
• Skill in organization
• Skill in establishing and maintaining effective working relationships with other staff members , referral sources and patients.
• Ability to maintain confidentiality
• Integrity

EDUCATION

• High School Diploma or GED required

EXPERIENCE

• One year of customer service experience, medical environment involving patient registration and application of health plan benefits preferred.

Benefits

Appomattox Imaging, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits


Note: Eligibility for benefits may vary by location.

Appomattox Imaging Center is part of the Hospital Corporation of America (HCA) family. The facility is a top of the line free standing imaging center located in Colonial Heights. It serves Chester, Chesterfield County, Dinwiddie, Emporia, Ft. Lee, Prince George County, Hopewell, Petersburg, and all surrounding areas. The site is American College of Radiology (ACR) accredited. Also, it meets Mammography Quality Standards Act (MQSA) guidelines and is known for its warm, caring staff.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Office Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.