Service Advisor

Service Advisor – Mission Viejo KiaBe part of something exciting. Mission Viejo Kia!! We're looking for experienced Service Advisor that wants more than just a job: an opportunity to grow, lead, and be part of a brand-new dealership launch.Patterson Auto Group has been recognized as a Top Workplace in Orange County for 15 years in a row, with award-winning performance in sales, service, and guest care. For the right person, this role offers both growth and stability in one of the most dynamic auto groups in Southern California.Why This Role?Work in a state-of-the-art facility built from the ground up.Be part of a team where guest experience comes first.Competitive compensation structure with strong earning potential.Comprehensive benefits, including medical, dental, vision, and 401(k).Career growth opportunities across Patterson Auto Group.What We're Looking ForPrevious experience as an Automotive Service Advisor is requiredStrong customer service and relationship-building skillsExcellent communication and organizational abilitiesAbility to multitask in a fast-paced, high-volume environmentProfessional appearance and positive attitudeStrong follow-up and time management skillsTeam-oriented mindset with a commitment to accountabilityDependable, punctual, and motivated to succeedDesire to grow within a company known for its culture and stabilityWhat You'll Do:Greet guests promptly and professionally upon arrivalBuild trust and create lasting relationships with customersListen carefully to customer concerns and accurately document repair requestsPrepare and review repair orders with customersRecommend maintenance and repair services based on vehicle needsCommunicate effectively with technicians and service team membersEnsure digital vehicle inspection videos and technician findings are delivered to customers in a timely mannerManage a daily customer base of approximately 10–15 appointmentsProvide proactive updates throughout the repair processReview completed work with customers and ensure complete satisfactionCoordinate warranty, maintenance, and repair servicesMaintain accurate documentation and follow dealership processesMonitor vehicle status and ensure timely deliveryResolve customer concerns professionally and efficientlyConsistently deliver a guest experience that exceeds expectationsThis is a rare opportunity to get in at the ground level of a new dealership launch, with the backing of a group known for excellence and workplace culture.Apply now and take the next step in your career with Mission Viejo Kia.