Patient Representative

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 500 E Central Ave **City:** Winter Haven **State:** Florida **Postal Code:** 33880 **Job Description:** Triages incoming calls from facilities, patients, physician offices, hospitals, pharmacies, and home health. Coordinates new patient appointments and disseminates information based on acuity level. Educates and screens all new patients in preparation for their appointments to ensure their plan of care is appropriate. Navigates patients through their entire plan of care. Other duties as assigned. **Knowledge, Skills, and Abilities:** + Basic knowledge of Microsoft Office products [Required] + Customer service and service recovery [Required] + Basic insurance knowledge [Required] **Education:** + High School Grad or Equiv [Required] **Work Experience:** + 1+ medical office [Preferred] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **Pay Range:** $18.55 - $29.68 **Background Screening Requirement (Florida Law)** Certain positions are subject to **Florida Level 2 background screening** , including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the **Florida Care Provider Background Screening Clearinghouse** : _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Experience **Organization:** AdventHealth Medical Group West Florida **Schedule:** Full time **Shift:** Day **Req ID:** 153266214