Senior Community Manager

About Level Infinite Level Infinite is Tencent’s global gaming brand, offering a comprehensive network of services for game developers, studios, and teams worldwide. We are dedicated to delivering engaging and original gaming experiences to a global audience while building an inclusive and connected community. About Tencent Games Tencent Games, founded in 2003, is a leading global platform for game development, operations, and publishing. It is the largest online game community in China and has developed and operated over 140 games, serving more than 800million users in 200+ countries. The portfolio includes titles such as Honor of Kings, PUBGMobile, and LeagueofLegends. Tencent Games actively promotes esports, collaborates with global partners, and creates high‑quality digital life experiences for players. Job Responsibilities Community Strategy: Develop, execute, and own the overarching community strategy for the North American market, tailored for all phases of a game's lifecycle (pre‑launch, launch, and live service). Channel Management: Build, manage, and grow primary NA community platforms, with a strong emphasis on Discord and Reddit, as well as Twitter/X, TikTok, Instagram, Facebook, and official forums. Content & Engagement: Plan, create, and publish high‑quality, culturally relevant content (announcements, blogs, FAQs, patch notes, social media posts, memes, and short‑form videos) that resonates with NA gamers. Community Building: Actively engage in community discussions, build strong relationships with core players, influencers, and content creators, and foster a positive, inclusive, and constructive environment. Player Feedback & Reporting: Act as the “voice of the player” by systematically gathering, analyzing, and synthesizing community feedback, sentiment, and bug reports. Deliver concise, actionable reports to product, development, and marketing teams to inform game improvements. Crisis Management: Proactively monitor community channels for potential issues, sentiment shifts, or crises. Develop and execute response plans to manage and de‑escalate sensitive situations professionally and effectively. Performance Tracking: Define, track, and report on key community metrics (growth, engagement rate, sentiment, retention) to measure success and optimize strategies. Qualifications 5+ years of experience in community management within the video game industry, with at least 3 years specifically focused on the North American market. Native‑level proficiency in English with exceptional written (copywriting) and verbal communication skills. Deep understanding of NA internet culture, humor, and gamer lexicon. Expertise in managing and growing large‑scale Discord servers and Reddit communities (Subreddits). Strong familiarity with the ecosystems and best‑practice usage of Twitter/X, TikTok, and other relevant platforms. Genuine passion for games and deep knowledge of the industry, including NA player psychology and behavior. Core Competencies Outstanding cross‑functional and cross‑cultural communication skills. Strong project management abilities, capable of juggling multiple priorities in a fast‑paced environment. Mature, resilient, and adept at crisis management. Strategic mindset with the ability to align community initiatives with broader business goals. Location & Compensation Location: US – California – Los Angeles Base pay range: $97,000.00–$224,900.00 per year. Actual pay may vary depending on knowledge, skills, and experience. Eligible for a sign‑on payment, relocation package, and restricted stock units on a case‑by‑case basis. Benefits Medical, dental, vision, life, and disability benefits. 401(k) plan participation. Up to 15–25 days of vacation per year (based on tenure). Up to 13 days of holidays throughout the calendar year. Up to 10 days of paid sick leave per year. Benefits may be adjusted for location, employment status, duration of employment, and may be pro‑rated for those starting mid‑year. Equal Employment Opportunity As an equal‑opportunity employer, Tencent firmly believes that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee feels supported and inspired to achieve individual and common goals. #J-18808-Ljbffr Lightspeed Studios