Customer Service Representative

Veterinary CSR Position

Our CSR team is often the first and last impression our clients have of Fox & Friends. We are looking for someone who enjoys helping people, loves animals, thrives in a fast-paced environment, and can bring a positive attitude and a little laughter to the workday.

About the Role

The Veterinary CSR is responsible for providing exceptional client service while supporting the daily operations of the hospital. This position requires excellent communication skills, attention to detail, the ability to multitask, and a genuine desire to help both our clients and their pets.

Responsibilities

• Welcome clients and their pets with a warm, friendly, and professional attitude
• Answer phones, respond to client questions, and schedule appointments
• Check clients in and out efficiently and accurately
• Process payments, prepare invoices, and collect balances
• Communicate appointment information, estimates, and hospital policies to clients
• Assist with prescription and food requests
• Communicate with clients regarding appointment reminders, follow-ups, and other hospital needs
• Maintain accurate client and patient information in the practice management system
• Coordinate communication between clients, veterinarians, technicians, and other team members
• Assist with medical records and other administrative tasks as needed
• Help maintain a clean, organized, welcoming reception area
• Handle challenging client situations with patience, professionalism, and empathy
• Protect client confidentiality and follow hospital policies and procedures
• Support the entire hospital team and jump in where needed
• Provide a positive experience for every client and patient who walks through our doors

What We're Looking For

• Previous veterinary, medical, customer service, or reception experience preferred
• Veterinary hospital experience is a plus
• Excellent communication and customer service skills
• Comfortable answering multiple phone lines and managing a busy front desk
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable discussing estimates, payments, and financial responsibilities with clients
• Professional, dependable, and reliable
• Comfortable working as part of a team
• Positive attitude with a willingness to help wherever needed
• Compassionate and understanding when working with clients experiencing stressful or emotional situations
• Comfortable working around dogs, cats, and the occasional bit of controlled veterinary chaos!

Our Ideal Team Member

We are looking for someone who understands that great veterinary care involves more than caring for the patient—it also means caring for the family attached to that patient.

The right person will be someone who:

• Treats every client and patient with kindness and respect
• Takes ownership of their responsibilities
• Communicates clearly with both clients and coworkers
• Can stay calm and professional during busy or stressful moments
• Is willing to learn and grow
• Works well with different personalities and contributes to a positive team culture
• Understands the importance of patient advocacy and excellent customer service
• Can laugh with the team, work hard, and help make a busy day a little easier for everyone

Schedule

Part-Time Schedule will include weekday and/or Saturday shifts based on hospital needs. Flexibility is a plus.

Why Fox & Friends?

At Fox & Friends Animal Hospital, we believe in creating a workplace where patient care comes first, clients feel like family, and our team can work hard while still having fun.

Our team values include:

Laughter • Trust • Determination • Patient Advocacy

If you are dependable, compassionate, energetic, and love making a difference for pets and their people, we'd love to meet you!

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.