Restoration Operations Manager

Job Description

SERVPRO Team Dixon – Restoration Operations Manager (ROM)

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We're looking for a leader who thrives on bringing order to chaos.

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At SERVPRO Team Dixon, we don’t just restore buildings - we restore trust. As a Top 100 SERVPRO franchise built on strong values and accountability, we’re looking for a Restoration Operations Manager (ROM) to elevate execution across our mitigation division.

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This is a leadership-and-systems role responsible for raising standards, increasing accountability, and building a scalable operating rhythm.

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If you are wired for ownership, disciplined execution, and developing people - you’ll thrive here.

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What You’ll Be Doing

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• Lead and develop Restoration Managers across the mitigation division.
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• Set the standard for Proper Priority Response (90%+) and disciplined Day 1 execution.
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• Drive estimate accuracy, gross profit, and conversion performance.
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• Build predictable after-hours systems - no heroics, just readiness.
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• Run EOS leadership cadence (Level 10s, scorecards, accountability).
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• Champion technology adoption (DASH, DryBook, Dialpad AI).
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• Unlock operational capacity and free up the GM for strategic growth.
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You’re a Great Fit If You Have

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• 5+ years of restoration experience (water mitigation required).
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• Proven leadership of mitigation or field teams.
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• Strong IICRC knowledge (WRT required; additional certs a plus).
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• Experience improving margin, accountability, and team performance.
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• Comfort in a fast-paced, emergency-response environment.
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• An ownership mindset - you own outcomes, not hours.
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• This role typically runs 50+ hours per week and requires after-hours availability when needed.
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Why Join SERVPRO Team Dixon

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• Competitive salary + performance-based incentives.
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• Professional development & paid certification opportunities.
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• Health insurance, PTO, paid holidays, and 401(k).
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• Strong, people-first culture with monthly team meetings and celebrations.
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• Clear growth path within a respected and innovative SERVPRO franchise.
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Schedule

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• Full-time | Leadership role (typically 50+ hours/week)
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• This is an ownership seat. We value results over clock-punching. Some evenings/weekends are part of the responsibility in an emergency services business.
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