Delicatessen Clerk

Ames #1, 3800 Lincoln Way, Ames, IA

Full time

R252052

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Delicatessen Clerk

Department: Delicatessen

FLSA: Non-Exempt

General Function:

As a Delicatessen Clerk, this position will be responsible for handling food in a safe manner and ensuring the work area is always clean and neat. You will run the department registers and receive payments, make change, etc., where applicable. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships

• Growth mindset

• Results oriented

• Customer focused

• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Delicatessen Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

• Makes an effort to learn customers’ names and to address them by name whenever possible.

• Assists customers by: (examples include)

• escorting them to the products they’re looking for

• securing products that are out of reach

• loading or unloading heavy items

• making note of and passing along customer suggestions or requests

• performing other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.

• Takes customer orders at the delicatessen counter.

• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

• Reviews orders for the day.

• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

• Reviews the status and appearance of the food for freshness.

• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.

• Anticipates product needs for the department on a daily basis.

• Prepares, finishes, and replenishes product as necessary.

• Checks in product, puts product away, and may review invoices.

• Runs the department registers and receives payment, makes change, etc., where applicable.

• Removes trash in a timely manner.

• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

• Adheres to company policies and individual store guidelines.

• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Washes dishes as necessary.

• Orders product and supplies as necessary.

• Delivers orders as needed.

• Prices products for customers as necessary.

• Assists in other areas of store as needed.

• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing

• Must be able to solve arithmetic calculations involving fractions, decimals and percentages.

Education and Experience:

Less than high school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements:

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.

• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis. Has occasional exposure to temperature extremes and cleaning chemicals/solvents. This is a fast paced work environment.

Equipment Used to Perform Job:

Telephone, fax, copier, intercom system, computer, calculator, kitchen utensils, hot wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives.

Contacts:

Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.