Systems Administrator

IT System AdministratorThis position is open to Alaska residents only. Please check our residency definition to determine if you qualify.What You Will Be DoingShape the future of public service through mobile innovation.Join our dynamic Enterprise Applications team and take the lead in supporting and evolving the mobile applications that power essential services across the State of Alaska. As an IT System Administrator, you will help drive the mobile experience behind myAlaska—one of the State's most widely used public-facing platforms. This is a unique opportunity to build a lasting career while contributing to high-impact, high-visibility services used by Alaskans every day, including the Permanent Fund Dividend application, Unemployment Insurance, the Health Insurance Marketplace, and more.In this role, you will:Support, publish, update, and manage the full lifecycle of the myAlaska mobile application and other statewide enterprise applications; ensuring that mobile services remain fast, reliable, and secure.Maintain and monitor app store presence, compliance, and performance, providing clear metrics on usage and release activity.Collaborate across the enterprise by working directly with business analysts, project managers, contractors, security teams, and department leadership to gather requirements and translate them into mobile and enterprise solutions that meet State standards.Solve complex challenges by testing, validating, and troubleshooting across environments, coordinating certification processes, and ensuring release readiness.Administer and support the underlying infrastructure that enables our applications—including virtual machines, containers, identity services, databases, operating systems, and cloud-native components.Document with clarity and precision to maintain reliable records of system configurations, release procedures, and technical decisions—strengthening knowledge transfer and future-focused improvements.If you're passionate about mobile application support and want to help deliver services that truly matter, this is your chance to lead, contribute, and grow—right here in the Last Frontier.Our Organization, Mission, and CultureOur Vision: One government, empowered by innovative technical collaboration. Our Mission: Simplify processes, boost efficiency, and protect Alaskans' data by delivering secure, improved government services through teamwork and modern solutions.Why You'll Love This JobImpact That Matters: Your work directly improves the digital services relied upon by Alaskans statewide.Innovation Every Day: Be part of a team committed to creativity, efficiency, and solving complex problems.Collaboration at Scale: Work alongside experts in Datacenter, Cloud Infrastructure, Networking, Identity Services, Security, and more.Continuous Growth: Learn and apply cutting-edge technologies across enterprise systems.The Benefits of Joining Our TeamWork with talented professionals who embrace the dynamic challenges of statewide IT systems.Opportunities for technical training, professional development, and advancement within OIT and the State of Alaska.Competitive salary and a robust benefits package including employer-contributed retirement, medical/dental/vision coverage, and group insurance options like life, disability, and pet insurance.Flexible, supportive work culture that values work/life balance:Hybrid telework optionsFlex time arrangements to earn additional leaveSchedule adjustments for special situationsThe Working Environment You Can ExpectThis position may work from Anchorage (619 E Ship Creek Ave) or Juneau (333 Willoughby Ave), both located near restaurants, coffee shops, and recreation areas. When onsite, your work environment is a professional technology office with modern tools and collaboration spaces.Who We Are Looking ForWe are interested in candidates who possess some or all of the following position specific competencies:Object Technology: Knowledge of the principles, methods, tools, and techniques that use object-oriented languages, analysis, and design methodologies.Computer Languages: Knowledge of computer languages and their applications to enable a system to perform specific functions.Database Management Systems: Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data.Minimum QualificationsThis job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.Competency DescriptionThe competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency's description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.IT System Administrator 1Any combination of education and/or experience that provides the applicant with competencies in:Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.Equivalent to those typically gained by:Training in computer science, information technology, or system administration – or a similar field or professional experience – that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools.IT System Administrator 2Any combination of education and/or experience that provides the applicant with competencies in:Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.Systems Testing and Evaluation: Knowledge of principles, methods, and tools for analyzing and developing systems testing and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues.Equivalent to those typically gained by:Training in computer science, information technology, system administration, or a similar field and professional experience in database, network, or system administration.Special Note:"Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation."Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job."Training" means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs."Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment."Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.Additional Required Information