Member Assistance Admin Processor I

We're looking for a detail-oriented and member-focused individual to join our team as a Member Assistance Administrative Processor. In this role, you'll support the processing of levy and garnishment documents, ensure quality control across department functions, and provide administrative support to help our team meet its goals. You'll work closely with members, both in-person and over the phone, offering accurate and timely follow-up. This position requires professionalism, a courteous attitude, and a proactive approach to resolving issues.

This position is located at our Abbott Headquarters (1941 Abbott. Rd.)

Pay Rate: $20.40 - $28.75

ESSENTIAL JOB FUNCTIONS:

1. Actively monitors the department phone queue and various email inboxes. Distributes appropriately.


2. Processes levies and court writs presented to the credit union timely.


3. Processes collection letters in a timely manner. This includes, but is not limited to, Right to Cure Demand, No-Insurance Demands, Status of Account Letters, Demand for Payment letters etc.


4. Posts all checks received from the Bankruptcy trustees, loan payoffs and other sources to member loans.


5. Researches and balances applicable general ledgers accounts daily.


6. Posts all charges from department invoices to applicable member accounts.


7. Processes end of day checks and reports for department.


8. Assists in updating account information as requested, including but not limited to, address, name changes, telephone number changes, etc., in a timely and accurate manner.


9. Document SWBC incoming daily report, transfer payments timely as requested.


10. Maintains the Member Assistance Rewrite Tracking Log.


11. Actively monitors and assists in clearing small dollar delinquencies associated with interest and fees. Reverse draft and bill pay fees prior to charge off and closes share accounts.


12. Assists in preparing member paperwork. This includes, but is not limited to, Fresh start Repayment Plans, Rewrite Packages, Extensions, Confession of Judgments, etc.


13. Prepares scanning for department.


14. Maintains the department stocked with necessary supplies needed by taking inventory and ordering necessary supplies timely.

ADDITIONAL RESPONSIBILITIES:

1. Communicates all potential problems to the Member Assistance Senior Staff in a timely manner.


2. Meets the current standards as established for the department in the completion of all assigned duties.


3. Communicates well and provides evident teamwork with others in the same position to ensure all duties are completed timely and accurately every day.


4. Completes the max age report and letters monthly. This includes removing payment protection from loans when member’s exceed the age threshold for coverage.


5. Reviews monthly missing secured loan insurance information report and follows up with branch staff to obtain information needed.


6. Process M-Life exceptions monthly. This includes manually posting payment protection charges to loans that exceptioned.


7. Performs the Auto Advantage Audit report weekly.


8. Maintains and prepares all reports, correspondence, and any other paperwork required by the Member Assistance Senior Staff.


9. Complete requirements for Member Assistance Admin Processor II within 12 months of start date and Member Assistance Admin Processor III within 18 months of promotion to Member Assistance Admin Processor II.


10. Performs other duties as assigned.

QUALIFICATIONS:

• High school graduate or equivalent. 


• Must have good attention to detail, communication and organizational skills.


• A minimum of six (6) months working in a financial institution is required.


• Must have good clerical, communication and organizational skills.


• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.     

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship.

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. 

Thank you for your interest in the opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at View phone number on jobs.jobcopilot.com or dhs.gov/e-verify.