Solutions Architect

This Solutions Architect role at Middesk emphasizes System Malfunction Troubleshooting and Restoration and Continuous System Monitoring and Maintenance, with 100.0% of requirements covered by standard readiness verification.Based on O\*NET occupation data + scraped listing • Analysis computed 2026-03-04# Solutions Architect•New York, United StatesFull-timeSenior (5+ years)—Posted 2026-03-04SOP Alignment (Top)20%System Malfunction Troubleshooting and RestorationReadiness Match100%0 skill gaps identifiedSOP Signal Score0.4/102 compliance keywords## What Does This Solutions ArchitectAbout MiddeskMiddesk makes it easier for businesses to work together. Since 2018, we’ve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle.Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners, and was recently named to Forbes Fintech 50 List and cited as an industry leader in business verification by digital identity strategy firm, Liminal.The RoleWe’re looking for a Solutions Architect to own the technical health, adoption, and growth of some of Middesk’s most important customers. In this role, you’ll work cross-functionally with Sales, Customer Success, Product, and Engineering to ensure customers realize the full value of Middesk—from initial implementation through long-term partnership.You’ll serve as a trusted technical advisor to customers: understanding their business, designing and guiding integrations, troubleshooting complex issues, and proactively identifying ways to improve performance, expand use cases, and reduce risk. Beyond direct client impact, your expertise will influence Middesk’s product direction as you collaborate with cross-functional teams to shape our roadmap and GTM strategies.Reporting to the Director of Solutions Engineering, this is a highly visible, customer-facing role in a high-growth, execution-driven environment. We’re looking for someone equally comfortable diving into API logs and data workflows as they are presenting recommendations to senior stakeholders.What You’ll DoOwn the technical relationship for key accounts by acting as the primary technical point of contact and building strong relationships with customer product, engineering, and account management teams. Drive successful onboarding and implementation by partnering with Sales and Customer Success to transition new customers into production, from scoping and integration design to architecture review and go-live. Ensure ongoing reliability and performance by monitoring account health, usage patterns, and key technical metrics, identifying risks early, and coordinating with internal teams to resolve issues quickly. Become a product and domain expert by developing deep expertise in Middesk’s APIs, data products, and verification workflows to guide customers on best practices and new capabilities. Troubleshoot and unblock complex problems by diving into logs, payloads, and data workflows to investigate issues, reproduce edge cases, and partner with Support and Engineering on durable fixes. Advise on architecture and integrations by helping customers design scalable, resilient workflows and integrations that align with their compliance, risk, and operational needs, especially in high-volume or regulated environments. Champion the voice of the customer internally by synthesizing feedback and feature requests and collaborating with Product, Engineering, and Design to influence the roadmap and improve customer experience. Create and maintain technical enablement by contributing to documentation, implementation guides, runbooks, and reusable assets that help customers and internal teams move faster and more confidently. What We're Looking For: 5+ years in a customer-facing technical role such as Solutions Architect,Technical Account Manager, Solutions Engineer, Customer Engineer, Implementation Engineer, or similarExperience supporting B2B SaaS products with API-first or data-centric integrationsStrong familiarity with APIs, data workflows, and SQL—you’re comfortable reading and debugging requests/responses, exploring data, and collaborating closely with engineering teamsProven track record working with mid-market and enterprise customers, ideally including fintechs, financial institutions, or other regulated companies with complex integrationsComfortable owning a portfolio of accounts—prioritizing effectively, context-switching across customers, and managing multiple projects at onceExcellent communicator who can translate between technical details and business impact for different audiences (engineers, product managers, risk/compliance, and executives)Problem solver with a bias toward action—you’re motivated by digging into ambiguous issues, finding root causes, and driving them to resolutionNice to Have:Familiarity with identity verification, fraud, compliance, or onboarding workflows in regulated industries (e.g. banking, fintech, insurance)Early-stage startup experience owning documentation, cross-team enablement, and customer educationThis role is classified under — view the full career profile for typical tasks, skills, and outlook.### Required Skills### Required ToolsEach SOP from Talantir's library is scored against this specific listing based on skill and tool overlap. According to SANS Institute (2024), candidates who can demonstrate SOP proficiency in interviews are 2.8× more likely to receive offers. Rankings differ per listing because each company emphasizes different tools and skills.1SOP-SA-00120%2SOP-SA-00320%3SOP-SA-0020%4SOP-SA-0040%5SOP-SA-0050%SOP alignment scores computed deterministically from skill/tool overlap — zero LLM costTalantir's readiness path covers 100% of this listing's requirements. CyberSeek (2025) reports that the average cybersecurity job listing requires 12 distinct technical skills — this listing requires 3.### Covered by Readiness Path (3)DesignTroubleshootingMonitoring### Skill Gaps (0)Requirements are aligned with the readiness path.Readiness match will appear here soon## What Should You Know About MiddeskMiddesk has 0 open roles with a hiring trend of —. — According to Glassdoor (2025), candidates who research company tool stacks before interviews score 35% higher on technical assessments.0Open Roles—Hiring Trend0SOP Signal Density2Compliance KeywordsSOP signal keywords detected in the listing text. Listings with SOP signal score ≥5 indicate organizations with mature compliance processes. IAPP (2025) reports that compliance-heavy roles pay 18% more than equivalent non-compliance roles.complianceISO### We value your privacy### We value your privacy #J-18808-Ljbffr Talantir