Agent de service à la clientèle bilingue en assurance vie

Job Description: Les solutions logicielles et de BPS (ISB) de DXC pour le secteur de l’assurance aident les assureurs du monde entier à moderniser et à opérer leurs activités cœur à grande échelle, en combinant une expertise approfondie du secteur, des plateformes logicielles éprouvées et des solutions innovantes basées sur l’IA. Leader mondial des plateformes cœur de métier pour l’assurance, ISB propose des solutions couvrant l’administration des polices, la gestion des sinistres, la facturation, l’analytique et l’engagement digital, au service des marchés de l’assurance Vie & Rente, Dommages & Accidents, ainsi que de l’assurance spécialisée. Vous contribuerez directement à façonner le fonctionnement des principaux assureurs mondiaux en participant à la transformation des systèmes de gestion des polices, de souscription et de sinistres sur lesquels des millions de personnes s’appuient chaque jour. Job Description: Fonctions essentielles de l’emploi Fournirdesinformationssur lestitulairesde polices et lesproduitsaux clients et auxconseillers Documenter lesproblèmesetrépondreauxdemandesendéterminantles actionsappropriéesafinderésoudreles situations Assurer lesuivides clients dans le respect desnormesde serviceétablies Tenirà jour les dossiers de service Veilleràceque lesnormesde servicesoientmaintenuesoudépassées Participerà larecommandationd’améliorationsdu service et desprocédures Traiterles transactions nonfinancièreslorsquecelaestnécessaire Qualifications de base Diplôme d’études secondaires ou G.E.D. 1 à 2ansd’expérienced’assistanceà la clientèle Solidescompétencesenmatière de communication etcapacitéàmenerplusieurstâchesde front Excellentescompétencesenmatière de communicationoraleetécriteenanglaisetenfrançais;maîtrisedel’anglaiset dufrançaisàl’écritet àl’oral Attitude positive,orientéeversle service, avec un engagement àoffrirun service dequalitésupérieure Laconnaissancedusecteurdel’assurance-vieestunatout,maisellen’estpasobligatoire(noussommesprêtsà prendreenconsidérationlespersonnesquidécouvrentlesecteur) Ils’agitd’un poste à distance; Autres qualifications Compétences en affaires et en résolution de problèmes analytiques Compétences en communication Capacité à travailler de façon autonome Capacité de suivre les instructions orales et écrites Une expérience en assurance-vie est préférable L’administration des polices d’assurance-vie est privilégiée Environnement de travail Un environnement de bureau à domicile est nécessaire Peut nécessiter un travail par quarts Ce poste est entièrement à distance et au Canada seulement Doit détenir un permis de travail canadien valide durée indéfinie Heures d’ouverture du centre d’appels : de 8 h à 19 h, heure normale de l’Est, du lundi au vendredi Horaires de travail hebdomadaires. Les horaires sont affichés 4 semaines à l’avance. Heures de début : 8 h, 8 h 30, 9 h, 9 h 30, 10 h et 10 h 30 DXC’s Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world’s leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. Essential Job Functions Provide policyholder and product information to clients and advisors Document issues and respond to requests by determining appropriate action in order to resolve situations Follow up with clients within established service standards Maintain service records Ensure service standards are maintained or excelled Participate in recommending improvements to service and procedures Process non-financial transactions when necessary Mandatory Qualifications High school diploma or G.E.D. 1-2 years of client service experience Strong communication skills and ability to multi-task Excellent verbal and written English communication skills Fluency in written and verbal French communication skills Positive, service-oriented attitude with a commitment to offering superior service Knowledge of the life insurance industry is an asset; however, not required (we are willing to consider those new to the industry) Other Qualifications Business and analytical problem-solving skills Communication skills Ability to work independently Ability to follow oral and written directions Life Insurance experience is preferred Life Insurance policy administration is preferred Work Environment Home office environment is required May require shift work This position is fully remote and within Canada only You must be legally eligible to work in Canada without requiring sponsorship now or in the future Call center hours of operation: 8am to 7pm, Easter Standard Time, Monday through Friday Weekly rotational shifts. Schedules get posted 4 weeks in advanced. 8; 8:30; 9; 9:30; 10; 10: 30 am start times DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $40,900 - $75,800. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. Please e-mail AODA Canada Requests. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. #J-18808-Ljbffr DXC Technology Company